Gerber Collision & Glass

"My entire experience with this collision center was atrocious. To start, communication is minimal, and God forbid you try and get any elaboration or additional details. Up until the minute I picked my vehicle up, nobody could tell me for sure when it would be complete. I got answers like "should be sometime next week" and "hopefully next week". The completion date just kept getting pushed out further and further. Gerber had my truck for a month. This would have been fine, if they had done a good job and completed the work. I had rental car coverage from my insurance for a few weeks. So when the time was running out, I called ahead and told the receptionist when my rental coverage was over. She advised they would cover the difference, but I never received any additional information. The day my rental was due back to the lot, I called. The receptionist advised they can cover the difference, and told me Justin would be called me asap. This was on Friday the 17th. I waited and waited. No call from Justin. I called the rental car lot, they advised there was nothing they could do, and asked that I return the car by midnight. This left me with no transportation and a 45 minute walk in the cold at night. I called Gerber back on Monday and again spoke to the receptionist. I asked to speak with someone else, who could tell me exactly when my truck would be ready, and explained the situation. She said her manager was "right here" but wouldn't let me speak to him. They sent a rental to my residence, and completely did not acknowledge the problems they had already caused me. The receptionist was just making excuses about how it wasn't her fault, and still would not let me speak to anyone else. Finally, after more hassle, I picked my truck up on Wednesday with ~20 mins to go before the center closed before the Thanksgiving holiday. The truck was returned to me very dirty. As soon as I got it home, I cleaned it out. This took a considerable amount of time, and I still have a black stain on one of my seats, which were VERY clean when I dropped it off. My alignment is now off too. Afterwards, I went to a gas station to top off, as I was planning to travel Thursday (Thanksgiving) morning. I had a little over half a tank, so I could have waited until I got down the road a bit. Thank goodness I didn't! When I opened my fuel door, I discovered the fuel next was not connected, it was misplaced and misaligned with the fuel door under the truck bed! This left me unable to put gas in my truck, and this unable to go anywhere over the holiday. (See pictures). I spent my holiday unable to do anything, and went back to Gerber first thing Friday morning. I arrived just before 8am. The tech that worked on my truck greeted me in the parking lot when I pulled up. I told him I was very angry and frustrated, but he was very kind to me. He took the truck immediately and said he'd fix it right away. When I went inside, I asked to speak with the manager. It was Justin! The gentleman who never called me back about the rental car coverage. I explained all of my frustrations, and let him know what a bad experience this was. He called this an "oversight" and was very apathetic about the terrible quality of work. Admittedly, I became very agitated and raised my voice and cursed at him several times. I told him I haven't had time off of work to enjoy for a very long time, and he immediately started complaining that HE does not get any time off... So that was not something he cares about. He remained apathetic, did not apologize for the catastrophic quality issues, and even laughed at me at one point in the conversation. This was wildly unacceptable service. And this was not a small job. $9500 and you can't do the work correctly? I shared this with my insurance company, who had initially suggested Gerber Collision. They will be investigating as well. I also received the email address (but no phone number!) for a district manager. I will not let this go until something is made right. How can I trust that ANY of the work was actually done correctly?"

"Everyone I had a conversation with, was professional & helpful & friendly. I had 2 estimates done with them. My insurance company totaled out my vehicle. I can't review them on how well repairs are done, but I will go back to them in the future, based on the good experience I did have with them."

"I had a last second need. I called and they got me in the same day! While I was in the waiting room the staff were amazing friendly and knowledgeable about their service and the area. Overall, a very kind group of people. My car was done in no time and looked spotless, better than I could ever imagine. They definitely put the customer first. Pricing is amazing and transparent and staff are happy to sit and discuss the breakdown. I could not recommend this team more for any body or glass work!"

"Can't say enough good things about this place. Trisha was out of the office on the day she was supposed to give me a reminder call, so she did it this morning. Kelsey and Trish were both friendly, talkative, and professional. The service I received was expertly done, and took literally less than 10 minutes. Small, I know, but if I have more work to do on my vehicle, I'm going here."

"Excellent collision work, my car looks like new and the alignment is perfect. The woman in the office with dark brown hair was extremely friendly and fun to talk to. And the woman with the black hair that dis my estimate and then went over repairs when I picked it up was also very very friendly. Good prices too!"