Tri-State Family Dental Centers

"I am needing a root canal done, have the appointment set up but they can’t get me in for close to a month. My tooth really started bothering me to the point where I can’t sleep or eat. I called my dentist which is the one on 1st Ave. my dentist was out of the office they wanted me to call Dr. Conrad’s office. I explained to them what was going on and that the pain was so bad I was willing to pull the tooth. Now, I was just in my home office less than 2weeks ago. Dr. Conrad did not want to pull wanted to place me on antibiotics and pain meds. Ok fine, just make the pain stop. The nurse gets back on the phone and says we can’t give you pain medication because you’re on SSRI’s. Are you serious right now? Half of the population is on some type of head med. I call my regular doctor, he can’t prescribe the medication because he hasn’t seen me for the tooth problem, completely understand this ( I’m a nurse) they, my regular doctor, doesn’t understand why they won’t prescribe me anything by for the pain for at least a few days until the antibiotics kick in. The dentist office then tells me to have my doctor fax a note stating I can have said medications. Guess who's closed until Tuesday? They knew what they were doing. They knew I was in a ton of pain. They don’t care. Their answer to me was go to the hospital. Are you freaking kidding me? They just lost a ton of business. I’ve been going here since I was a little kid, my daughter goes here and I used to recommend it to everyone. Now I’m in search for a new dentist. Dr. Conrad you should do some continued education on meditation and do some research on people with SSRI’s as well. I guarantee I’m not the only one you’ve disappointed in not being to help."

"I went here a few years ago and vowed never to go back after I felt shamed by the hygienist. The staff was rude. I am glad my insurance is not accepted there any longer because I would never go back. My teeth are not even in that bad of shape and I still was made to feel ashamed and scolded. The only good thing about this location is that they take Care Credit, which is a plus, but I would never go back there. I guarantee nothing has changed. No second chances after being made to feel like dirt."

"The entire staff is very kind & takes their time making sure your teeth are in the best shape possible! Tessa did a fantastic job & makes going to the dentist a pleasant experience."

"I see Dr. Conrad and Tessa, and they're both amazing! I don't plan on ever leaving this office. The staff have always been kind and friendly. They are honest and upfront about costs related to dental work which I appreciate very much!"

"My daughter broke her tooth at school. She would be a new patient at TriState, but that didn't stop them from getting her scheduled that same day. They did everything needed in that one appointment. Her tooth looks great. This was only dentist that would see her same day since she was new. I was glad she didn't need to be in pain all night. Thank you TriState."