Tru by Hilton Prattville

"After booking our room in October of 2023 for our February 2024 trip, we were shocked to have our room canceled * by the hotel* on the day of our reservation. By this time, we were two hours away. We were told that a bus load of basketball players had their reservations before us....yeah right. As Hilton honors members, we were very, very disappointed. During the time we were on hold, the Hilton room cancelation guarantee repeated itself on the recording. When someone finally picked up, we requested a call back from the manager, new management we were told. But, almost needless to say, we never got that call back. This is not acceptable."

"This is our first time at Tru in this area. I’ve stayed at one previously with family a few years ago. Everything has been fine, my only complaint is the fragrance and smell everywhere and in everything. It’s SO strong. Eating breakfast in the lobby I couldn’t wait to leave because the smell is just too much. It gave me a headache. But that’s a personal thing or for anyone sensitive to smells. Otherwise a great sty"

"Really nice little hotel. Everybody is super friendly, and I mean every person. Where do they find such nice people? The rooms are modern and fun. They take dogs! Beds are comfortable, TV is good and comes with free Netflix. I almost always just use my tablet in hotels but I enjoyed this TV. It’s very clean and has nice hot shower with lots of hot water. I was very impressed with the whole place. Kudos to Hilton on this concept. PS we left early and did not try the free breakfast."

"I stayed at this hotel for 2 nights while visiting family. Overall, a nice place with friendly employees and they allow dogs! The only negatives were the computers at check in/ out and multiple items the hotel was out of. It took us almost 25 minutes to check in because the computer was not working correctly. It also took too long to check out. The hotel was out of aspirin to purchase and on the second day there were no regular sized plates for breakfast. Simple things that the employees should not be dealing with. I would stay here again because the location was good and the beds were comfortable!"

"The hotel is great overall condition. The staff was excellent smiles and provided me with all my needs. The room was clean and everything is updated and excellent. I enjoyed hot water, great television and a confortable bed. My only issue was other guests in the hallway making noise from 12 pm to 1 am. There were cop cars down stairs as well. I’m not sure what all the commotion was about. I called the front desk and finely opened my door and told the guest “ people are trying to sleep here.” There were 3 kids running up and down hallways and 2 adults laughing and talking loud. The front desk would not answer the phone second time I called. I have sleep apnea and it is hard for me to go to sleep, but being woke up at 12-1 in the morning was not what I expected at this hotel. I come here to get a good night sleep not to be awaken bye loud noises. This hotel was not full in parking lot or busy when I checked in. Maybe 10 cars outside all night. I hope staff will adress this before my night is over."