Cushion Source

"Had an excellent experience the first time I ordered from them. Second time around (about a year later) has been a terrible experience. They double charged me for an expedited delivery and the cushion arrived too large and not to my dimensions, their customer service response was that welting can up to .5” - however I had previously ordered a window seat from them with welting and that was not the case - additionally it was still over the dimension with the welting not included. Overall terrible customer service."

"Very happy! Ordered an oversized cushion for the window seat. Delivery time was a month, but it’s built to order so that’s to expect. Order arrived exactly as I had hoped for. Recommended."

"From beginning to end, top to bottom, my experience was 5 stars! We so appreciate the quality of service, materials, and workmanship. This is a company that puts customers first, uses high quality materials, delivers beautiful products, quickly. Wow, where to begin. We placed our order and were contacted immediately to let us know the fabric we selected was on back order. Without question or additional cost, they sent several alternative fabric options so that we could make an informed decision. Upon receiving our templates, they quickly (the day they received them) went to work, reached out with clarifying questions, and began our project. We then received our order in less time than their quoted window and the cushions were well wrapped, keeping them from being damaged during shipment. Because these cushions would be for patio furniture not yet in place (delayed deck project), they sat wrapped in our garage for longer than anticipated. When we finally unwrapped them, we noticed the zipper was on the wrong end on two of the cushions. I reached out and again received an immediate response and plan for resolution via email. Then, to my surprise, I also received a phone call, with an apology for the mistake and a quoted delivery window for the replacement. It came and I now have a gorgeous set of cushions that is higher quality than the original Tommy Bahama cushions being replaced. This is not just a 5 star company. I would rate them one of the highest in comparison to any establishment I’ve worked with/experienced. Ever. Thank you, Cushion Source!"

"Had a custom bay window cushion made and first off the website does not catch that a custom made bay window would need the zipper on the short side vs the long side. So we have a custom made $800 cushion with a zipper in the front. The foam inside the cushion is smaller than needed so the actual cushion material twists around the padding and makes it look like a slipping old couch cushion. Customer service offered to fix there mistake because of the zipper on the wrong side of the cushion for another $400.00. Make sure you shop around first and read reviews and make sure you get the correct amount of foam for your cushion so you don't have this issue."

"Due to a misunderstanding my custom cut fill cushions came too small. I was almost ready to accept my $200 lost until Ms. Oswalt reached out to me and fixed everything. The final product is exactly what I was looking for and her customer support was exceptional. 100% recommended."