Boot Barn

"I thought this place was going to be like another boot store I go to where you're greeted when you walk in and someone comes and offers to help you while you're looking but that was not the case. It was difficult to find employees as they were all in the front of the store talking not walking around trying to help customers. My fiance had to go find someone to unlock the restroom for him and then he had to find someone to help me find the other boot to a pair I was looking at, even after he found someone to help she went back to the front to continue talking. This was very unprofessional. They were also talking about who was taking breaks when we were checking out, which is also kind of unprofessional. The way they have the boots organized is confusing when you need a size larger than 9 or 9.5, and they didn't have a huge selection of sizes. I was looking for white boots, and they didn't have very many options in white either. Usually, if you find a pair in a different size, you can ask someone if they have your size, but I couldn't do that since finding people working was difficult. Also, they don't have a convenient spot to sit and try boots on when youre looking for larger sizes as the larger ones are all on a side wall and the seats are more towards the middle at the end of the aisles. Overall, it was not a great experience and this was our first time here, so I'm not sure we will be back in the future. I'd rather go to some places in portage or valpo where the people are actually helpful and not just standing around talking and having to hunt someone down every time you have a quick question."

"Today was the first time I've visited Boot barn!!!LUUVED IT!!!SO IMPRESSED!!!People greeted me at the door!! ,clothes ,boots hats, just gourgous!!!Prices,GREAT!!"

"Basically another outlet with odd sizes that most people don’t want or can’t use, things that people can’t sell at a normal store is really what it is and that’s a disappointment. I went in there looking for a pair of work boots and didn’t mind spending upwards of $300 but they literally had One style of thorough good in the whole store and when I asked if they had anything else they said what you see is what you get so they don’t even have any stock in the back, and everything is crammed on shelves out of the box, which is kind of strange as well I don’t think I would be buying anything from them anytime soon."

"Huge selection, and every employee was awesome when I bought my boots. However, when your target demographic is blue collar men and woman who need comfortable boots, you should probably have a return policy. Bought a pair of hawx brand boots (for personal use, not even for work) and they’re killing my feet. Had them barely over a week. Was told over the phone if they’re worn, they won’t exchange them. Never in my life have I heard of this. Redwing has taken a pair of boots back because they leaked after 4 months. Edited this review because the manager made it right. She was also super nice and professional and explained the situation"

"Nice store with a decent selection. They also have a decent selection of FR clothing."