Firestone Complete Auto Care

"I’ve experienced nothing but complete incompetence at this location. Last week I had my oil changed and they recommended I replace my battery. I didn’t have time to wait so I scheduled an appointment to come back another day. No problems there. I returned for my scheduled appointment and they didn’t have my battery. They had ordered one but sold it to someone else. So I left and rescheduled for today. I called ahead and they confirmed they had the part. When I checked in they said it would take 10-15 minutes. After about 40 minutes I asked for an update. They admitted they had ordered the wrong battery and would need to order it. I didn’t have another hour to wait so they reinstalled the old battery and I left. I had a similar experience with break pads a few months ago and made the mistake of writing it off as a fluke. I drive a common Nissan, parts should be easy to get. I will not return to this location."

"10/10. Thank you Gage. I have a lowered car and Gage was the only person who was willing to align it. He kept me updated and took care of it like it was his own car. I really appreciate it."

"Was able to get an appointment quickly and easily. Waited in the location while the vehicle was being worked on, I was told it would be just a couple of hours, which I did not mind waiting. After checking in and sitting down in the lobby, all communication to me stopped, and no updates were ever given. Even though I was no more than 10 feet away for the entire duration. I witnessed the parts I needed (spark plugs) getting delivered 1 1/2 - 2 hours after checking in and witnessed nothing being done to my vehicle until then. An additional 2 hours for the job (oil change and spark plug replacement) to be completed after getting the parts. Then, an extra $110 charge was included (after declining their additional add-on service of a fuel system cleaning,) for a service and part that was not included in the quote and was I never informed of, or given an option to do or not. Since the part and service were already done and completed, I had no choice but to accept it, but it would have been fantastic if I knew anything going on with my vehicle during the appointment."

"We had an amazing experience in a very stressful time!! We had both of our vehicles break down within weeks of Christmas, the second vehicle was literally less than a week before. Needless to say I was super stressed and Gage, the store manager, was not only very kind but super efficient and timely helping us get back on the road. I couldn’t recommend them, and particularly him any more!! We will definitely recommend them and continue to use them in the future for maintenance as well!!"

"Gage and Jaime were both helpful, knowledgeable and kind. Gage even gave me significant discount due to my long wait time. I’ve never had an issue with any staff here. However, their scheduling is a mess; I had to call to confirm my appointment, only to be told they couldn’t offer the service I had booked online. If I hadn’t called i would not have known this. I was offered a different service but at a later time with no explanation. When I showed there was no wait but I waited 90 minutes after being told the service would take 10. I was told I urgently needed new brake pads. When I pointed out they were covered by a warranty I was told the brakes could wait until my next scheduled maintenance. The following week a different Firestone location told me my brakes were nowhere near needing to be replaced. It’s hard to trust any recommendations, despite the great employees."