Biggby Coffee 7829 Sunnyside Road, Indianapolis, IN 46236

"ETA bc I can’t reply to their response: When I went in, an Hour and a half before close with my two friends that was in December of 2023. Again, we never saw an employee while we were in the building and we were in the building for a while attempting to see if it was actually open or not and figuring out where we were going from there. If there was a door bell in the back at that point, no one responded to it. —— Honestly I’ve gone back and forth about posting this review. I used to go here regularly when it opened and the morning and afternoon staff were always absolutely fantastic. Always kind and friendly and I was there enough they knew my order. However, every time I’ve tried to go in the evening, it’s been impossible to get anyone to serve me or anyone I’ve brought with me. The first time I’d run in on a break just needing to grab a drink and head back to work. I had a 15 minute break and a 2 minute or less walk. By the time any employee came anywhere near the front of the store, I just had to say thanks and leave because I no longer had time to wait for the transaction, let alone the time it would take to make a drink. The store wasn’t at all busy at the time, and again no employees bothered coming to the register until I’d stood there for almost the entirety of my break. This was around 5pm on a weekday. The second time was just a couple days into 2024, went in on a Thursday evening with two friends with an *hour and a half* until the store closed. They had already bussed the entire lobby, put almost all the chairs up, and there were no employees at the front of the store. There were two people sitting at tables, which were the only tables that still had available chairs, so we waited longer for someone to come to the front. We would have happily ordered our drinks to go and gotten out of their hair once we saw they were clearly closing easily for some reason. But no one ever came to the front and we eventually just had to leave. Very disappointing experiences from a business I truly enjoyed frequenting. Hopefully they change their hours to reflect customers’ actual ability to order things from them, or find a way to alert their employees when people have come into the coffee shop while it is open."

"Ordered from door dash the first time and the food and drink were good. Went through the drive thru and the kid was confused my coupons and then the kid who handed me my drink and food was rude 0 customer service. I got a chai and it’s most all milk no tea. 1/10"

"This is my daily stop on my morning commute to work. The customer service in general is always great, but i have to give special recognition to Danielle. She is always very peppy in the morning, which is a great start to my day. She goes out of her way to do more than simply hand a drink out the window. If time allows, she takes a moment to actually acknowledge you by getting to know you. It's hard to come by customer service that personable these days, truly refreshing. That being said my drinks are always made to order and I've never had a poor experience at this location. (The 96th Street location should take note of Sunnyside). Overall, great experience and customer service."

"My first Biggby visit. Brand new location on Sunnyside Road in Lawrence/Oaklandon area. There is a drive thru at this location. My family enjoyed their bagels, donuts holes and coffee drinks. Muffins, pastries, bagged coffee and tea are also on the menu. Service was slow, however it is a brand new location and everyone is still learning the ropes. I am hopeful that the service will speed up."