HotBox Pizza

"Horrible Horrible experience! Went in for my usual order as I am a frequent customer here and service was a complete JOKE! The usual staff wasn't on shift today unfortunately so Elija took my order; with a very bland attitude i might add. (No biggie) I overlooked this because we all wish we were at home when at work sometimes right? I forgot to ask for my pizza to be thin(skinny) so upon requesting to have it adjusted prior to my pizza being anywhere near complete and apologizing for my mistake in ordering; an employee on the pizza line gets angry and violently slammed his hand on the dough station and yells. I overlooked this as well. Then the "manager" (Laura Lye) the biggest joke of the experience proceeded to play in her hair with both hands as if she was putting a ponytail in then walks over and digs her bare hands into the cheese and dumps it on my pizza. I stop her and explain how unsanitary that is and her reply is "oh its fine, I wash my hands more than anyone in here" I go on to explain that I myself am servsafe certified and I must have missed that portion on the test that stated washing your hands wasn't required PRIOR to preparing food. Especially after you've touched your face, hair, and or cell phone. Laura Lye threatened to kick me out and call her boss on me if I didn't stop talking to her and expressing my dissatisfaction in her food handling practices for this establishment. I then ask for a refund for the $40+ dollars I paid for my 2 orders and went to another pizza joint that has a better understanding of safe food handling and customer service. By far the WORST experience I've ever had at this pizza joint. If negative stars was a thing -5 stars would be my rating for today's experience. Laura Lye needs to be retrained in food safety compliance, customer service and management or removed for her position as manager of this establishment and only allowed to CLEAN UP!!."

"I'm a fairly critical reviewer because I expect quality and I expect to get what is advertised and what I ordered (I also work hard for my money!). Seems a bit too much these days. But, I'm a fair reviewer as well. We've been ordering at this Hotbox for the last three months and it has been amazing!!! The skinny crust is incredible. We do like it crunchy and have to put that in the special instructions. But wow, they nail it and they do not shirk on the toppings, and the ingredients are really fresh. The pizza is always hot and fresh when delivered. I have to say, it's one of the few places that gets our order right and doesn't "forget" anything, i.e. cheese sauce, etc. They also certainly have the best breadsticks and cheese sauce. I never thought that HotBox would become my go to here in Carmel for pizza as there is a lot of great competition. Keep it up and we'll keep ordering! Thank you!"

"We stopped in for a light and easy lunch. The cups, plates and napkins made us chuckle. We ordered a small aloha pizza and drinks, and it was the perfect amount of food for a light bite. There's a parking lot (off of north S Ridgeline) right beside the restaurant with access to a front and back entrance to Hot Box. There's a nice patio area, but we opted to enjoy the AC."

"We came to Indianapolis for a little weekend fun with the kids. We arrived late to the hotel so we decided to just order pizza. Hotbox had decent reviews and was open late so we decided to give it a try. We ordered and the guy was easy and pleasant on the phone. He said about 50 minutes but it got to us in like 35 minutes. The food was wonderful the whole family ate and really liked it different from the normal domino's or pizza hut. Much better flavor."