Eddie Bauer

"Normally, my customer experience at this store has been great, except today. I tried to purchase a jacket and the only one they had on my size was on the front display. The sales associate lady told me that they could not take it from display which I found absurd….she did not even attempt to suggest me other solutions"

"This store’s customer service is terrible. As the last reviewer said, Tammy, the manager IS curt, abrupt, impatient- she also made me want to leave ASAP and not come back! Do better EB!"

"This store can either be a great experience or terrible, depending on the sales associate. Jake the manager is a pleasant guy. Tammy is the opposite. Loud, curt, abrupt, impatient- she made us want to leave ASAP and not come back. She’s been like this for a long time. Eddie Bauer- do better."

"really poor experience here today. I brought a shirt back I've never worn, only washed once. It had marks from where the tag had dug into fabric I didn't notice until I got home. I figured it'd probably wash out and if not, no big deal exchanging. Wrong. I brought it back today and the store manager refused to exchange or return. Her only solution was "You can buy one and ship it here" I've bought no less than 45 shirts/fleece/pants/shorts there in the last two years. I've been very loyal to our local store instead of buying online though it's easier. I had to get ahold of corporate for them to make it right. I did get additional credit for dealing with poor customer service at my local store. I now have to ship it back to corporate and they'll replace it in the next month or so because of "fedex issue" I have enough shirts I don't need it, I probably won't bother shipping it back. I will however not spend another dime at this location. Highly disappointed with a brand I love. I'll order online and wait for future purchase. Quality is unbeatable. The staff on the other hand needs some serious training or replacement. funny seeing all the recent reviews aren't about quality. It's about awful staff. I hope corporate can see this and solves an issue."

"The staff here is not very friendly. I find Tammy to be quite rude every time I’m in there, and she yells when she talks. I think she could be friendlier and more customer service oriented when helping with a problem. I had a manufacturing issue and she seemed defensive about it and gave a lot of excuses. The issue was not her fault, but i felt she could have apologized for the level of quality we received on behalf of the company."