Pilgrim Auto Parts NAPA

7565 Michigan Road, Plymouth, IN 46563

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4.2 31

Hours open

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Hours open

Monday:

7:30 AM - 6:00 PM

Tuesday:

7:30 AM - 6:00 PM

Wednesday:

7:30 AM - 6:00 PM

Thursday:

7:30 AM - 6:00 PM

Friday:

7:30 AM - 6:00 PM

Saturday:

8:00 AM - 4:00 PM

Sunday:

Closed

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Location & Phone number

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7565 Michigan Rd, Plymouth, IN 46563, United States

574-936-7000

napaonline.com

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About the Business

Pilgrim Auto Parts NAPA is a reputable car repair and parts store located at 7565 Michigan Road in Plymouth, Indiana, United States. With a wide selection of high-quality auto parts and experienced technicians, we are dedicated to providing top-notch service for all your car repair needs. Whether you're looking for replacement parts or need maintenance work done on your vehicle, Pilgrim Auto Parts NAPA is your go-to destination for reliable and efficient service. Visit us today and experience the difference our expertise can make for your vehicle.

Reviews

Norma Wakefield:

"Asked questions. Did not get any offer of assistance from the man behind the counter."

1 year ago

H K:

"Great place for parts and the people are always on spot to help get what you need or, are looking for. A nationally known parts store."

1 year ago

Jolene Harwood:

"If you purchase a warranty part, it must be exchanged at this location and this location only. This is not in any way comparable to a box store where you can go to another location and have options. The 1-800/online/in-store all operate as separate entities. Parts are not tested, my two young kids and I were stranded for hours without being able to do anything. The stores hours further complicated things. Thank you AutoZone for having the part on hand, being open late and giving me a warranty with several locations to service me better. Napas employees are not as helpful, friendly or knowledgeable and I will not be returning to this store."

almost 2 years ago

Weston Swanson:

"This is the most difficult place to work with. If you purchase something online or at another Napa store they cannot help you. The employees are rude and their deals are not that great. This store shows its age with their processes and I don’t understand how they can compete with the other big box stores. Edit: The employees were rude at the store, and I was told I could not do my return without a manager. The manager was out making a delivery. Why would you not send a cashier to make a delivery but your manager if the employees are not empowered to fully help a customer? I was then given a hard time from the rude associate who was refusing to give me a core refund back due to the part being defective. She was not professional and combative towards me the whole time I was in your store. Then when the manager finally returned. He helped someone else with a purchase and made me wait in line yet again. As for the phone calls I am glad they are recorded so you can hear the unhelpful mess your company creates during returns and exchanges. Thank you for your reply it further iterates that the owner is just as unhelpful as the employees at this location. I will gladly not return to this store or any Napa for that matter. Have a good day sir/ma’am."

almost 2 years ago

Ron Tunis:

"Bought a defective part and they refuse to replace the part. They did not mention anything about a warrenty or offered any kit to go along with the part. Horrible business practice and reported to HQ."

almost 2 years ago

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Pilgrim Auto Parts NAPA

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