Steak 'n Shake

"Disgustingly filthy. Floors in dining room hadn’t been cleaned in who knows how long. Old food was stuck to the seats in the booth. Smeared ketchup on the counter. Staff literally laid our tray of food on top of it, never bothering to clean it up. Will not go back. Someone needs to clean the place or shut it down."

"Grease needs to be changed, we came in two nights ago, and could not eat our fries nor onion rings because they were just full of old grease. I usually love steak ‘n Shake food so maybe just an anomaly? The staff at the window was also a little short, I did not get the sauces that I asked for for my chicken tenders."

"Disgrace to steak and shake . Food was barely warm. Chili was all liquid. fries were all about and inch long. If I wanted to dip my finger in cheese would not of ordered fries. only thing worse was price!!!!!!!!"

"2nd time this month after not visiting steak and shake for several years. Order and pay on kiosk. Double steakburger with cheese, fries, and a drink can be had for $8 after tax. Pretty good meal for $8 nowadays. We splurged and got large cheese fries and a chocolate shake with our burgers so we spent $28 this time after a small tip for the cook. Great food and we were stuffed when we left"

"Very very disappointed. We have come here many times before it was delightful and clean. Great food. We were here tonight 8/25/2022. What a sad state. The dining room is FILTHY and I'm being kind. Windows dirty smeared, booths haven't been cleaned in I do not know when gross, walls in booths are covered in hand prints condiments and smeared with I honestly do not know what. Bathrooms are a disaster doors are covered in black nasty dirt. Floors are dirty. Ceiling vents are dirty. No waitresses. Kiosk. We had to IM SERIOUS CLEAN OUR OWN TABLE WITH WIPES from my car as none of the booths had been cleaned and food and nasty between seat cushions and wood or whatever it is where you sit. Milk shake machine We were told hadn't been refilled from 1st shift have wait for a shake. Sadly the whip cream was bad. I mean it was bad. The ice cream tasted like cheep vanilla ice cream with vanilla extract dumped in it. It was sandy and runny frankly IT WAS DISGUSTING it had a horrible taste it went into the garbage, THE ENTIRE SHAKE. Onion rings soggy and under fried. I ordered large my husband a medium We got pretty much same amount. We left...went across road shop when we came out 2 cooks were outside at 6:08 pm trunk popped open on car looking and talking about something PERHAPS THEY COULD CLEAN AS THE PLACE WAS DESERTED...NO WONDER WHY. We will NEVER GO BACK. EVER 28 BUCKS I'm hoping neither us end up in ER because if the area where the customers are is that nasty what does the kitchen look like where we can't see? I wish we had told them we wanted a refund left food on table. I don't know if it's under new management or they can't get help but I'd suggest they close for a day make everyone CLEAN. Health department needs close them down or Chef Ramsey needs come an CLEAN HOUSE."