Torrid

"Love Torrid!! This is my go to store, ordering online is super easy, the staff in the store are all amazing, helpful and very friendly. They can be a little pricey BUT if you watch for the sales and sign up for torrid rewards it's definitely worth it. I just bought a sweatshirt that's normally around $60 but because it was 35% off and I had $15 off rewards I bought it for $25."

"I love torrid. They're style of clothes for us plus size ladies is everything. There is a youthful feel to their clothes. You don't have to be a size 2 to be sexy. I like that you are always greeted when entering the store and it's always clean and neat."

"Brittany waited on me. She was extremely helpful, nice & patient. I'm disabled and she helped me with everything. I had an order sent to the store & had to return/ exchange items. She explained everything. She made sure I was comfortable. She answered all my questions. She also made sure I was ok in the fitting room. She kept checking on me. Brittany is a great sales associate."

"Terrible experience, careless manager, bad customer service! I purchased a top to wear for a trip out of town. The night before my flight I was packing and realized the ink tag was still on, which was frustrating on its own. I understand that mistakes happen so I did not bring the top with me on the trip and waited until I found a babysitter to make my way out to have the ink tag removed. I arrived on Saturday, November 27 on a 20° night. I found a sign on the door saying "temporary closed," see photo. The lights were on inside and I saw group of about six people casually chatting away and I was still well within store hours so I didn't know what was going on. I knocked on the glass and after 5 minutes the general manager begrudgingly made her way over to me and finally opened the door. I asked why the store was closed and she said she couldn't tell me. I gave her my top to have the ink tag removed and she took it begrudgingly and made her way back and had me stand outside for an additional 10 minutes rather than letting me wait inside when people were still in there and walking out. I was beyond frustrated and I asked her why I couldn't at least wait inside. She was so rude and unapologetic. An elderly lady approached the door to go inside and she was so confused by the sign, I told her that she should call the store headquarters and complain for inconveniencing customers. They had me standing outside in the cold with no explanation for a mistake that they made. I tried using the "contact the president" option on the website and it was useless, the phone number on the website went nowhere. I felt ignored and will never shop in these stores again."