DICK'S Sporting Goods

"Customer service is terrible and the alleged store manager, “Grace,” is at the top of the list."

"I was shopping for one on my patrons and me having no idea where the items were, I have had issues shopping. I go up the counter where there are a few workers, and I ask one that is unavailable, where my items and a specific brand are. She tells me they are in the back of the store, which is fine. Another worker, named Ryan, a gentleman with Dreads, overheard and actually provided a simple, yet detailed and descriptive route to the exact items I needed, displaying his knowledge of the stock, even while he was helping another customer. With his direction I was able to find the items very easily in this very large store. Without it I would have surely had problems finding it in an efficient manner. Thank you Ryan!"

"I just wanted to say that I appreciate the time and effort put into helping me by the employees of this Dick’s sporting goods. I had come in last week, I believe it was a Thursday and had several encounters with the employees who were all extremely kind and helpful. Brayden, I believe his name was, helped me with the hardest challenge of them all by ordering volleyball shoes for my team that I’ve been having the hardest time finding everyone’s size in. He was very kind and really saved my life with these shoes. I needed them kind of soon as well and he ensured me I would get them in time for our game this Thursday and we got all of them today! I just wanted to say thank you very much for helping me and also to the girl who I didn’t get her name, but helped me with the shorts. Thanks so much❤️❤️"

"Went to buy my son a set of golf glubs waiting for a little while for someone to help. No big deal and hit the help button. After about five minutes an employee named Lee came up with a terrible attitude snapping at us saying he was only gone five minutes and was complaint because he was called back. Then refused to help with picking out clubs or letting my son swing any clubs to check them out. Said we couldn't do that. EXTREMELY RUDE the whole time. He stormed off. We went to find a manager because we still need some golf clubs. They sent us a manager who was extremely nice and helpful by showing us the clubs and letting my son take some practice swings. While he was hitting, Lee came back up standing behind our family and drops the F-bomb right next to me 12 year old daughter along with some other choice words. He then storms off again and proceeds to go try on some shoes. This was an absolutely insane experience and if this is how he treats people I have no idea how he has a job! The only reason they get two stars is that the manager was extremely nice and helpful."

"I came to the store because I thought or was told that they had a particular item and carried it in stock but when I got here I found out that they didn't carry it in stock and they would have to get online. Stores clean and neat a person that helped me was friendly. They do have a lot of sporting goods here as it is d***'s sporting goods. Over all I can't say that my visit here was productive however it still is a nice store."