Milo's Hamburgers

"These are the sorriest group of people I've ever seen. They close the doors inside all day so I can't go in an order and will not let me order them get out of the way of the line. There are no customers in the drive through and they wouldn't take my order bc I didn't have a vehicle. So I guess no vehicle means I'm not human and can't eat. The manager is a young punk that wouldn't teven open the window to talk to me. Treated me like garbage. Every night shift employee is sorry as hell for the way they treat people and none of them should have a job. It's pretty ridiculous the only restaurant in roebuck that locks down to keep from having to work."

"When I get my kids pizza I usually get myself something else. Arby's is the easiest but I impulsively decided on Milo's today. I haven't been to Milo's in over a yr. Probably longer. I had consistently gotten poor service at the location in Trussville and food had gotten to be too much. I ordered my kids 2 pizzas for 15 dollars and 1 combo here was nearly 14. One combo! I accepted paying the cost today and placed my ordered. Got home and the fries were not all the way cooked. The fries have always been about 99% of why I went. The fries yesterday were not cooked all the way and they were not seasoned. Was an absolute disappointment and it won't happen again. Or at least for another very long time. AGAIN! I've never worked fast food. I did retail when I was younger. I imagine fries are on a timer so how is a batch this uncooked. I'll wait an extra minute for cooked food. Well I made pizza in high school. No deep fryer though. Anyway, the food was a massive disappointment. The hamburger was good but bad fries is heartbreaking..."

"My rating was from an experience from 4 years ago? I haven't got a clue what transpired. Ty for taking the time to attempt to address now. Generally speaking I am satisfied with most Milo's visits. The only recurring negative is that I sometimes order a peach pie & more often than not, you are out of them. Sometimes substitutions are made without letting me know. Otherwise, all is thumbs up. PS The staff @ hwy 31 Vestavia Hills AL are very professional & friendly. Mark"

"Manager is horrible! After I paid for 3- piece Chicken Tender Combo & a #5 Mega Meal Double Cheese Burger with no onions & no mega fry. I made sure I repeated my order again because I wanted to make sure it was correct and the order was still wrong. When I called to complain about driving home and opening up my food and it was wrong. After I gave her my order and stated that they gave me a regular fry but I ordered a Mega Meal. She goes on to say we don’t even sell regular fries. What type of manager don’t apologize right away for their mistake. Let me tell you what should have been said but wasn’t. “Ma’am I apologize for the inconvenience this has caused you. When you return I will make sure your order is correct. This was a mistake on our end and we want to fix it.” But No! Companies are hiring anyone that will clock in bad customer service and all. The US companies lose 1.9 Billion a year because of bad customer service. This has to be fixed immediately because it’s a real problem. I posted pictures and my receipt so I can make sure they see I was here and I have the receipt."