Brown Automotive

"This place serviced the oil on my wife’s trailblazer and after a couple of days we noticed drops of oil in our garage. When returned to browns they told us that this model car has an issue with a “drain plug seal” deteriorating(they never mentioned this the first 3 times they changed the oil on this car) and it just so happened to fail right after they changed the oil on it this time. Since the mechanic said it’s a Chevrolet issue They want to charge us to replace the part and then pay for another oil change on top of it. The mechanic who I spoke to over the phone said his manager would be in contact and it’s been 3 work days now with no response. We will be finding a new local mechanic this week."

"The people at Brown Automotive were excellent, I am pleased with the service I received, both personal and professional. They even found other problems while working on my car and fix it instead of leaving it for the next visit, and my car is running much better. Thanks to Brown Automotive for their excellent service."

"***Brown Automotive gave a canned, phoney response. IF they meant ONE WORD of their response, the owner would pick up the phone, call me, and make this right. This mechanic made promises then made excuses, THEN refused to resolve.*** If I could give less than 1 star I would. I spent over 4k at this establishment and was told by Dan that the repairs would resolve my coolant leak, oil leak, and would clear my check engine indicator. After having my car a over a week, and having it go through a QC, my car sounded horrible and was still leaking oil. I left it to be further repaired. 4 days later I get a call from Dan stating my car needed an additional 2.5k in repairs...that I still needed a new oil pan and an expansion tank for my coolant. I spoke to the owner Alex who basically stated she understood my frustration, and would discount $400. I am beyond livid. My hands are tied because had I known it would take almost $6k to repair my car, I would've sold it. This company puts forth a friendly, competent face but doesn't stand behind their word. I will never, ever give another dime to this company. This place MAY be good for oil changes and small repairs, but stay FAR AWAY for anything major. VERY frustrated and disappointed."

"I went for an oil change and these guys went above and beyond checking everything on my car .. putting my safety first and helping me understand the steps I need to take to get things done. Everyone is so warm and welcoming! I recommend Brown's Automotive 100%"

"I took in my 2015 Ford Transit cargo van and told them I needed a torque converter I thought was wrong with it. They inform me my torque converter was fine but I needed about $6,000 worth of work on a $8,000 man. I told him to fix partially of the long list they gave me. Way overpriced compared to other automotive repair shops that I've dealt with. 1,050 for front brakes LOL $1010 for a valve cover gasket :-(? After I spent around $1,900 on repairs my torque converter is still the same although I was told there was nothing wrong with it. I would not recommend them because they price gouge."