Jack's

"Whoever the district manager is over this location needs to re-evaluate their staff and the quality of the store in general. I don't leave reviews on places, ever. And am also a manager of a fast food restaurant myself who door dashes on the side. There is NO excuse for the lack of customer service, lack of menu items available and lack of cleanliness in general that I experienced today. I was there to pick up an order for door dash and nobody even acknowledged me for 15 minutes until I basically had to yell for attention. They handed me a 4 piece chicken meal with no sauce, no drink and no milkshake that was on the order that the customer already paid for. Proceeded to tell me they were out of every sauce, had a broken shake machine, and had no pies. A man came to the counter to ask for ketchup in which they replied they had none while I was staring at ketchup packets behind the counter. If I ever walked into my store looking the way it did with a full staff behind the counter treating customers the way these employees were, I would send them home immediately and look for new staff. if you are going to be affiliated with Doordash, you should probably make sure your truck orders are accurate enough to be able to provide the product that customers are ordering so they don't pay for that product and never receive it. If it's not an inventory issue then it's just your staff being lazy, which should also be addressed. I will never accept another door dash from this location because it only affects my rates negatively and i would advise other dashers to steer clear as well. Do so much better."

"12/31/23. Bout little after 10am in the drive thru. I ordered 2 breakfast specials. Worker inside handed them in a bag on about a 45° angle. Grits and gravy all mixed up. What was the worst, was their attitude. Hateful wouldn't even begin to tell the story. Will think twice before going back there."

"Seemed like the workers didn't care at all whether we waited a long time or not. Asked questions of them and they seemed like I was just an inconvenience. Shame because otherwise I liked the place. Manager needs to make an emphasis on great customer service."

"Jack's this is the most popular burger fast food joint in middle Alabama. I've been going here since I was a kid. They have good burgers and fried chicken. The two piece fried dinner double fries is a childhood favorite. Overall top of the line fast food and ok service on most days but don't expect anything other than fast food environment and service."