Lowe's Home Improvement

"Had to return some clothes dryer accessories that I didn't need, but I didn't have my receipt. The associate used my card to help me find the order and refund the amount. She also told me exactly where to find some other obscure thing that I needed. There's so much hardware and tool crap there. I don't understand most of it. I kinda like how it smells in there, but most of that stuff is like a foreign language to me. I do like a good 2 by 4, though."

"Shout out to Kayla, Melanie and Greg in the back and to all the people that help keep this place running. With inventory, logistics and supply the way it is, they're trying to keep things humming even when there are roadblocks or unexpected issues that arise. 5 stars for the heroes that are trying to help as best they can. Now for corporate, 2 stars. Not enough inventory, not enough analytics predicting what's selling or going to sell. Logistics and last mile delivery carriers can only do so much when the order is incorrect at the source. I got sent a Whirlpool range when I ordered a Samsung online. Clear difference in vendor, packaging, sourcing, and delivery. How this was not caught upstream is a mystery. Now this cost the delivery contractor 2 useless trips, restocking and logistics. Overall, several hundred alltogether and this could have been avoided. The mistake is costing the company more than the purchase was worth. This issue was caused by corporate and had nothing to do with the store or the local employees. Corporate just sent the wrong item. And now people at the local store have to jump through hoops just so I can cook on Christmas. Was supposed to be a delivery Dec 3rd. Now delivery estimates are after Dec 26th. With a market cap of over 100B and over 1700 stores, we can understand why Lowes LOW is running at a net margin of around 7 percent behind its competitor Home Depot at about 10 percent. Now this is just one data point, one mistake on the chart, but, c'mon corporate, don't shaft your local stores because of bad central decisioning, order management or applications. Lowes Corp, you can do better!"

"Mostly just disappointed about the delivery of an item I ordered this week. I didn't need the appliance expedited. I was told the appliance would be delivered on a particular date and then waited at home and took time from work to be available during the window. The automated updates assured that the item was out for delivery (no number was provided for contact during the process). Learned the next day that the item was delayed but no date. The Store explained that the item was not even available in the store and had not even been loaded onto the truck. I have been set for another delivery date this week but have not been given a time to expect delivery because the appliance has not arrived at the store. This would all be fine if this information was available at the beginning of the process and then I didn't have to hunt someone down to find out the truth. There is no reason to lie to me at the beginning of the process and then just apologize like my time isn't worth anything. Home Depot will provide information as the driver leaves each destination on its way to your home. I plan to use them for delivery of appliances from now on."

"Currently on waiting to speak to someone via phone. Placed an order to be delivered on a Tuesday. Order was delayed to Thursday. I was assured by an associate that my order would arrive within the delivery window. It has not. I have sat on hold or listened to it ring for 20 minutes at a time across multiple times. I run an event venue. I am taking time away from my business because of the lack of communication from this store. My order is currently "en route" if there is an attempt to deliver my order while a wedding is taking place I will have an upset client to speak with. This is completely unacceptable, and I can't wait to place my next order with Home Depot."

"Clean, neat and organized. Most importantly, the customer service has been top notch! I bought so many plants on clearance that there was hardly anything wrong with them. Nothing a new potting and a tad of TLC couldn't remedy! Other than gardening, they have a wide selection of everything you're looking for."