Dunkin'

"Oh, you look so happy in the grand opening picture. That's how I felt driving to your Alabaster Dunkin Donuts location. Went thru the drive -thru. I was So disappointed. My friend and I ordered Cappuccinos. Nice person as ordering and understanding what we were having.(No problem) Had to wait on the order. Here goes! The Cappuccinos were not Cappuccinos. We always wait a minute to let the drink cool, so we were already on the highway when we got to taste them. The drink was not smooth. I want to say tasting burnt? There was very LITTLE caramel in mine and very LITTLE vanilla in Mardy's. I do not know what happened between ordering 2 Cappuccinos and getting 2 Somethings Else. I know, I take Cappuccinos a little bit overboard, but you are one of the establishments that serve them."

"When I leave a review its all or nothing. Great or terrible, no in between I don't believe in leaving 2, 3, stars. This location wont get my money again, the Pelham location is the only one Ive been to where the employee actually know how to do their job. After being given my disgusting coffee, I was told to go to the next window then waited 11 minutes for my order as about 5 cars behind me passed. It seems they don't communicate with each other because three employees asked what I was waiting on. There was about 5 employees there and they're all slow and dont seem to be know what they doing too much."

"I’m only putting one star because I have to. You will be better off going to 7 brew! They always forget my sweet cream cold foam and i’m not exaggerating, I mean always! I ordered a iced matched latte and it had coffee in it, I gave it back and the lady told me it had coffee because of the “latte” that is inaccurate. This is always my order, it’s literally the name matcha latte, doesn’t mean add coffee so they just aren’t being trained properly. I asked for cookie butter cold foam and she said they were out and would substitute with regular but rung up oatmilk and no cold foam! the guy in the window did not speak at all just handed me all my stuff. You have to wait so long for the WRONG STUFF! They need new staff and to be trained properly, it’s ridiculous."

"5-6 cars in drive through. Maybe 5 people in lobby. Mobile orders piled up on the counter. Tickets looked like someone just threw them in the air and wherever they landed is where they landed. 37 minutes I waited for a coffee and a dozen assorted. Workers moved with zero sense of urgency. I was asked to help the worker find the donuts I’d picked out. Said they were out of chocolate frosted, but I was standing there looking at ones with sprinkles and without sprinkles. Absolute chaos! Will not be back."

"I usually am very, dare I say, extremely happy when I come here my drink comes quickly no matter how busy or slow they are. Yet, Today for some odd reason my croissant never came out; granted they were a little busy. At the time no one was in the drive through and few people were inside but they had just had a rush so I understood the wait. But when my drink came out about 3 minutes after I ordered, which I was extremely happy about, I even tipped $5 when my order was around $11. I will say I was already running a little late so when I was left waiting for my croissant about 8 minutes after my drink came out, I was furious. I was so behind on time that I had to leave my poor croissant behind. This was the worst experience I have ever shared with this dunkin location and will not be returning in the future."