Kaltec Plumbing, Heating & Air

"Trash I called kaltec to fix a furnace that was not heating up the building. They came out and did an assessment about what they would do and said it would be working when they got finished. I paid 400 dollars for 2 air filters and was told that was for maintenance. Why would I pay for maintenance I wanted the heat to work and after talking to the secretary she tried to get me to set another appointment with them fix the problem that they were supposed to fix the first time stay away from this company at all cost they are trash."

"My furnace went out late at night. Through Google I was able to book an appointment later that morning with them giving me a quick call to ask a few questions and confirm the time. Before 11am they had it back up and working. Gentleman was very kind and did a great job keeping me updated."

"I wish I could give them zero stars. I called to get service on some minor gas leaks that were found during a house inspection. They charged $60 just to climb into a house crawl space to check it out. And another $60 just to come to the house. Then they were going to charge $700 to pressurize the gas line since DTE turned off the gas. And another $395 to get a city inspection. The quote came to almost $2,300 without the $1,100 for these 2 charges. The tech acted like he was cutting me a deal for not putting the extra $1,100 on the quote that would have put it nearly $3,500!! I asked for a breakdown of the details of the $2,300 and the tech couldn't provide any pricing details. He said that was the price. I found another company to do the job for less than 1/4 this quote. They must make a ton of money on old grandmothers. Stay far, far way!!"

"I had been a client of Kaltec for many year and they were wonderful and seemed to be informative and knowledgeable. I had them put a new furnace in, etc over the last decade. I bought a new build property in 2019 and had them put the central air unit in it. The fuse blew in 2021 and the tech that came out mentioned that the cause could just be the age of my unit, being that it was a 2016 unit. My eyes grew big at this, as I did not understand how I had an old unit put in when the house was built in 2019. He showed me where it showed him the age. After I paid the $300 for the fuse replacement, I, again, contacted Kaltec because I was upset that they gave me an old unit and they had nothing good to say. They promised me calls back and everything and I got nothing even though I had developed a good relationship over the years with this owner. Now, he’s not a good business man and I ask that all proceed with caution with this crooked business. Still nothing to this day from them!"

"Kaltec didn't seem to care about me or my family. All they did was make excuses as to why their supply chain issues were not their problem. I went more than 5 weeks without AC, they hardly ever took the time to call me with updates, when I had questions nobody ever knew what was going on, and they never took responsibility for the problem. On top of that, after my experience, they charged me almost $1000 for 3 hours of labor and 1 pound of R410A; citing that there wasn't anything else they could do to bring down the cost. **Update** Now they're threatening to sue me for defamation for writing this negative review. Unbelievable! If you value your time and money, stay away! **Response to Below** I've never refused to pay you. In fact, you might want to listen to those phone recordings that you have. You'll actually hear me say "you'll get your money". Sorry that I don't just have $1000 laying around to pay you immediately. I see that's all you care about. I haven't refused any phone calls from you. That's a straight up lie. It's also funny how nowhere in your response do you mention that you already had the part in Romulus, but somehow couldn't get it from your supplier. And for going above and beyond with getting the manufacturer to approve a supposedly denied warranty, if this were true, why wasn't this mentioned in any of the phone calls that I initiated with you to try to get information?"