American 1 Credit Union

"Everyone that I dealt with was very nice and thorough. The process was very easy and smooth. Thank you!"

"If you want a credit union that does not have affiliated networks credit union with access to ATM's that doesn't charge a fee to use other credit union ATM, this is NOT the credit union for you. Also, I called about this issue on 1/22/2024 was told by the customer service representative I would be transferred to the manager, I waited 15 minutes and no one never came to the phone, I guess because it was to close to 5:00pm when I called, no one was available. The person who answered the phone should have made sure the manager was on the phone before hanging up. Definitely, considering moving my finances. Also, I took out a loan, talk twice to the representatives that although I was paying additional amount on the loan outside of the scheduled amount, I still wanted the scheduled amount to be taken, however the scheduled amount was always decreased. I hurried up and paid the loan off this became too much of a hassle and promise myself that I would utilize another credit union or bank for a loan in the future. To reiterate, I should not have to drive 16 miles to use a ATM free of charge. PLEASE tell me the difference of going in the credit union utilizing a teller and using the ATM outside. I am also a member of People Driven credit union, there IS NOT a charge for me to use the ( Public Service Credit Union). American 1, you should definitely review your procedures and fix this problem. Technology is to advance for this problem."

"Whatever your banking needs are, American 1 Credit Union is the place to go. Chelsea Stuart in Canton is the person to see. Chelsea handled every aspect of my auto loan quickly & efficiently. What more could you ask for? I must add Chelsea is excellent at her job & friendly as well. I feel very lucky to have had all the help & assistance Chelsea provided to me. Thank you again so much!"

"American one earned it’s five star rating. The team did a great job understanding my needs and getting things done! I haven’t spoken this highly of a financial institution in a very long time. Kudos to the management team that in genders a can-do attitude with their customers."

"I had the pleasure of working with Chelsea Stuart today, opening an account. It took a few phone calls on my part, but she responded in a very friendly and professional manner with each call. Any time I ask a question, she had the answer immediately. Sure wish all customer service people were like Chelsea."