Door County Property Management

"The property was gorgeous and the lake was gorgeous, but there wasn’t much customer service. We had an alarm that kept going off on the back patio and we did not get any appropriate service until the very last day of our trip and the house was very minimally equipped, so just be aware of that if you are going to stay at the property we were at anyway"

"Door County Property Management or Rent Door County is the worst property management company I have ever come across. We rented a house called Hoffman's Up North. We had rented a house before in Gills Rock and loved the location so we decided to rent Hoffman's Up North. The house was fine - I am not blaming anything on the owner of the house. However, the cell phone service is non existent which is a serious problem. But it is really not because you can always just use wi-fi calling, right? Wrong. Not in this house because the wi-fi is practically non-existent. I called the property management company and was told that all of their rental contract state that cell service and wi-fi service throughout Door County could be spotty. That is simply not true. I asked them to call the satellite internet provider Hughes Net to report this issue and they refused to call them. So I called them myself. The woman I talked to at Hughes Net was super nice and she told me the internet issue was almost surely due to the fact that the homeowner had probably purchased only a basic plan and if the property rental company would notify the home owner of this and the internet plan was upgraded it would be highly likely to solve the problem. So I went to the Rent Door County office and told the representative this and asked her to call the homeowner. I even offered to pay the cost of the upgraded plan. She refused to do so and her manager called me back and told me the same thing. No they would not call the homeowner and told me do not come into our office ever again So that's my review. I might want to add one other thing. If you rent any house from this company you might want to bring your own toilet paper. The toilet paper they provide is the thinnest cheapest toilet paper anyone could imagine. I am sure it's the same kind you would find in a jail or prison."

"Buyer beware! Using AirBNB, they only list the cancellation policy and house rules. The "Change dates" option is enabled so when I had an unplanned job change and can't come in Nov as planned (for months and months), they refuse to let me shift dates to later in spring (bc they don't have their contracts ready and won't give me a credit). We don't want to cancel, we want to go, but they are forcing me to cancel and refunding only 50%. In my book, that is STEALING becuase they are taking money for providing nothing in return. I am very disappointed in this company's ethics. I understand policies, but they should clearly state that date changes are not possible. They don't declare that anywhere. I would NOT recommend doing business with them. They don't care about their customers at all."

"My brother booked a $900 rental for his wedding anniversary. His wife was diagnosed with Leukemia the week of the trip and they had to cancel. She was not allowed to leave the hospital much less travel to Door County. They spent their anniversary in the hospital. After much negotiation they would only refund $375. Who takes money from a family about to undergo Cancer treatment? Door County Property Management does."

"I suppose 1 star is worth the $532 they and the owner are keeping for the trip we had to cancel. We booked the cabin late, paid the full amount, and then 2 days before leaving, life fell apart. My wife was admitted to the hospital here in Chicago and diagnosed with leukemia. So no trip. I thought maybe they would be kind, and give us a refund. They offered us a 41% refund. So thanks for that, I guess. Not like the other $532 would have come in handy for parking, gas, meals, etc while my wife is in the hospital for another 4 weeks and undergoing chemotherapy."