Kroger Pharmacy

"I've only had a few experiences with this Kroger Pharmacy but they've been amazing compared to the experiences I've had at other big pharmacies in the area (Meijer, Walgreens, CVS, etc.) For one, super convenient location for our family. Kroger has a little bit of everything for groceries and personal care, so we can find everything we need in one trip. Two, the store and Pharmacy are very clean. Three, everyone I've interacted with has been super nice and helpful. Jeannie today went above and beyond to call other Kroger pharmacies for us to find our medicine when their Pharmacy was out of stock. Other pharmacies have not been willing to do this in the past and with our Dr's office being closed early today for the holiday, we really appreciated her going above and beyond. Thank you Jeannie!"

"Had a perscription called in and instead of filling it they just had it in the app as a refill. I called and checked what was going on and they asked a bunch of questions and said they would fill it. I realized 2 days later that I never received a notification that it was filled. I checked the app and now it is on hold until the end of the month with no notification. I went to the pharmacy to see if they could see if another store had it and was told I had to call and then get a new script called into that store. So I called rite aid and they have it stock so we will be going there from now on because I am just sick of the lack of communication from this pharmacy because it's not the first time something like this has happened."

"If I could give you a zero with how you handle your patients, it would be a zero. I had to return multiple times because of your failure to notify me that my medication was unable to be filled. I followed the pharmacist's instructions to ask my physician to flex the medication to a lower dosage which they supposedly had available so I could get it filled. This pharmacist had no care nor ability to deescalate or assist with the situation. I returned the next day after following her instructions then they tell me that that was also unavailable. I was understandably upset as they told me to return the next day to speak with the pharmacist and the manager. How many times do I have to return and take time out of my day to fill a script that I need in able for me to lead a normal life? Or how many times do I have to accomodate their incompetence and complete lack of care for their patients? Don't bother trying to reason with them because they will yell right back at you. If you need a respectful, caring, and reliable pharmacy, this is not the place to go. Just don't work in healthcare if you have no ability to empathize with your patients. Your employees are extremely uncaring and rude."

"As of today 6/19/2023 The reviews are the same. No customer service and employees should be replaced. I don’t care that your not using the DROP-OFF SIGN! When a customer approaches your establishment/counter human communication is in place and words should be exchanged such as “hello I’ll be right with you” however these human beings don’t understand proper communication. Maybe if I had the 2 peoples numbers I could have text them to see if they saw me at the window. So dear employee at both pharmacy and store. I understand why they are replacing you with machines. Y’all don’t want to work anyway."

"Worst pharmacy I’ve ever used, they’ve given me the wrong medication twice and routinely “forget” to add prescriptions that I’ve requested refills of to my bag. Staff is incredibly rude and condescending"