Gates of Granger

"I recently purchased a new car from Gates of Granger and I must say, my experience was nothing short of phenomenal. Miguel Alvarez, my sales representative, was absolutely awesome. I couldn't be happier with my purchase and the service I received. I highly recommend Gates of Granger to anyone in search of a new car!"

"I would send anyone to gates! I had the best experience with gates. Mike was super helpful and found me the right vehicle for me and my needs. Everyone is super nice and very friendly. They treat you like family. They definitely are the best dealership I have ever walked into. I bought a 2017 Ford escape titanium with low mileage. After having a horrible experience at Hyundai in Michigan city they wanted to sell me a 2016 jeep Cherokee with no remote start and no amenities what so ever in the vehicle and would not work with me at all. But when I went to gates they turned my whole experience of looking for a vehicle around. They go above and beyond for you. Thanks gates for everything I will definitely go back even to trade in.!"

"Love the service center. Sadly the car buying experience was an all tactics and not great, Scheduled to have two cars from partnering dealerships there and was told they were all ready that morning to help me and when I arrived slightly half an hour before my appointment it was a bait and switch for a vehicle, that I was not interested in. Also there was visible dirt on it inside, after we left the Did go get one of the vehicles even though I was honest we wouldn’t go back. Keep blowing up my cell phone after taking them I was no longer interested. This was management. The other sales rep was awesome. With excellent credit I’m used to a very different experience. We Have a dealership we’ve usually go to but they didn’t not have the vehicle and the service has changed dramatically in the last few years since new management happened. I was looking for a deal. Why the five star? Because if you can avoid management or you need your car serviced this is a great place."

"I used to use gates for everything for the last decade, but something has shifted in the last year where quality of the service has declined substantially. From explaining issues and being charged $200 for them to grind my battery post, leave the shavings all over in my engine, and realize they didn't even listen to me about the actual issue and having to demand better service and 4 days later finally get my car up and running after an additional $600, to the most recent experience of just a simple oil change and fluids check. They told me I had a massive leak and there was oil all over my engine but no solutions or clean up of that took place. That I should come back and be charged for a diagnosis appointment and then offered services. I specifically asked them to check my coolant as my car was having heat issues and I directly asked if they checked it and was assured it was and was fine, yet the heat wasn't heating correctly still they said they could put that with the diagnosis appointment. Less than one month later I take my car to a local mechanic shop close to work because I panicked after seeing what I thought was a puddle of oil just to find out Gates didn't properly tighten my oil pan plug and they showed me a video of how loose it was with their fingers, diagnosed there was a leaky seal and could fix that and that my car was in fact short a quart of coolant. For $32 they put my mind at ease and even though I have another repair the quote was already less than the discovery appointment charges. Did i mention they even cleaned my engine up! I cannot recommend Gates to anyone anymore because the blatant lack of confidence and quality of services recieved."

"provided the best service I have ever seen and really listened to what we wanted for our family. we couldn't be more happier with our new car"