Pizzeria UNO

"Food was great. Customer service needs a little bit of work but the place is relatively new so I suspect maybe the work that out in the future. I would also like to see them cut down on the traffic going in and out of that I don't want to call it a side door because it's in the front but it's clearly not intended to be the main entrance and we had people going in and out of it the whole time just blasting us with cold air every time they open the door. But over all it was pretty good."

"Waited forever to get our order taken. The deep dish was soupy not very good at all. My date got the barbecue chicken thin crust, it was great. We also got the potato appetizer, barely had any cheese or bacon, was pretty much just pizza crust and instant potatoes."

"The service was great, Thin crust pizza was great. Only complaint was while we were eating a strong oder of what smelled like a cleaning agent appeared."

"The pizza is just fantastic The restaurant is new so the service is lacking due to not enough trained people but the staff that are there do their best to stay ahead. Have not tried their deep dish yet but we will be going back for a third time to try it. Only complaint is the atmosphere is a little weird being that it used to be a hotel."

"So full disclosure, this $28 pizza was comped due to being ordered at 1pm for 5pm pickup. It was made immediately and thrown away, then I had to wait an hour and come back to get it after I showed up and figured out what happened 35+ minutes later. The service was great, and the staff was very polite and clearly overwhelmed and struggling. I was fully prepared to love this pizza, and was looking forward to it after having enjoyed the Chicago spot for years. Unfortunately the pizza was AWFUL. Possibly the worst pizza I've ever had. I love this style of pizza, but this was poorly executed. The tomatoes were mostly whole and were entirely unseasoned. It was like popping a can of whole plum tomatoes from the store and digging in with a spoon. There was soooo much of it. Then, there was almost no cheese. The cheese that was there was nearly solid, and no melty cheese at all. The crust was mostly underdone and the pepperoni was totally floppy and had no flavor. It just tasted like tomato pie. That being said, we couldn't even actually eat our "free" pizza. I actually have a bigger complaint though. You have to enter through the hotel lobby. It smelled so horrific my wife couldn't even stand and wait while I tried to figure out the missing pizza issue which did take nearly 35 minutes. The smell was overwhelmingly mold, mildew, and just old nasty stank. I honestly feel like they need to check that place for sanitary reasons because of the proximity. I will go try it again in a few weeks, maybe months, if it's still there literally only because the staff was so nice and all tried their hardest to help. The interior was pretty bland, so we'll stick to carryout and avoid the smell. I'll try the tavern style thin crust next time, but it's going to need a minute. The 2 stars are just for the staff, and I think Sue was the person that helped sort the pizza missing problem out. She was amazing."