The Salvation Army Family Store & Donation Center

"The manager here is ABSOLUTELY NUTZ!!! She was talking smack to me about my 60 pound child being in a Walmart cart (how did they get Walmart carts?)and saying he was going to break it! She is rude, unprofessional, and crazy. We walked out without buying a thing! Yes I told her off but she should be replaced too. We won't be back. I do not recommend this thrift store. It was none of her business about why he was in the cart and I made sure she knew that too. I don't like you lady and I'm sure a lot of other people can't stand you either."

"Found a Patagonia item for $5.99 and went to check out. The cashier accused me of switching the price tags and that he knows Patagonia should be priced higher. Said he couldn’t sell it to me. Remind you the price tags are literal paper with plastic fasteners. Please tell me, sir how I would switch the price tag without a rip or dent the paper? I don’t know. Probably mad he didn’t find it first. Possible your employees missed it? Or maybe you shouldn’t up charge on items you literally get donated to you for free?"

"My recent visit to the Salvation Army on Alpine Ave in Grand Rapids, MI, left me extremely dissatisfied due to the rude and picky behavior of the staff members. Donating should be a simple and positive experience, but unfortunately, it was anything but. Upon arriving at the donation center, I was greeted by an employee who seemed disinterested and unhelpful from the start. As I began to unload my items for donation, I was shocked to witness the staff member's overly critical and picky attitude. They scrutinized every single item I brought, making snide remarks and rejecting items for what seemed like trivial reasons. It was disheartening to see the lack of gratitude and appreciation for my willingness to donate. Instead of being met with a smile and a thank you, I was met with condescending comments and an overall dismissive attitude. The staff member made me feel like a burden rather than someone trying to contribute to a good cause. What bothered me most was the inconsistent and arbitrary criteria the staff member used to accept or reject items. It seemed as if they were making up rules on the spot, and their behavior was far from professional. The whole experience left me feeling frustrated and disrespected. I have donated to numerous organizations in the past, and I understand the importance of quality control. However, the way the staff at this Salvation Army location handled the process was simply unacceptable. Donors should be treated with respect and gratitude, regardless of the condition or value of the items they wish to contribute. I sincerely hope that the management of the Alpine Ave Salvation Army takes immediate action to address the rude and picky behavior of their staff. It is crucial to foster a welcoming and appreciative environment for donors who are generously giving their time and resources. As for me, I will be considering other charitable organizations that value and respect their contributors."

"I used to love coming here because they have some good older items but they have become PRIIIIIICEY!!! Stay in your lane Salvation Army. You are a thrift store- not an antique store or retail! You are no longer for the treasure hunters and have fallen victim to the trends. Booooo!!! I walked down two aisles- saw what you’ve done and walked right out. I will not return and will will tell my thrifting community the same."

"I have only gone here once. It is not as well kept as Goodwill's usually are. I used the fitting rooms and it reeked of cat pee. After I left the store I had a few clothes items and dishes to donate. So I went around back to donate. The guy taking donations was not very friendly and he even yelled at me about putting donations down and literally growled at me to bring the items inside. I recommend going to other thrift stores over this one."