Dairy Queen Grill & Chill

"Waited way too long for my food had to park and wait for a burger and two chicken baskets. Also was on lunch so I only had 20 minutes. They need to get things ready for the people that need to get back fo work."

""Can I just get some barbecue chicken?" Do not eat here. I called and talked with the general manager about my experience. It was very bad. And multiple visits have yielded the same results. Here are the facts: I ordered 4 pieces of barbecue chicken and a small coke. Their reply was "sorry we can't make the chicken without the basket (no fries or bread since I'm doing low-carbs). I asked why - because I have ordered this a hundred times in my life before from various DQs in the area. They replied that they couldn't do it because it's not on the menu. So I retorted that it is possible. This went back and forth for a few minutes. Eventually after sitting in the drive through, they said they will do it after my persistence. At the payment window, I handed my debit card over, and got my straw and coke. Soon to follow was my debit card, with no receipt. The young employee asked me to pull ahead in the parking spot and said they'll bring my food when it's ready. I didn't ask for it (receipt) then, since I figured they would bring it to me. 10 minutes passed. Let me said it again. 10 minutes later, a small bag containing 4 wings (picture attached) was handed to me. No fork No napkins And a SAD excuse for "barbecue" wings. There was a very VERY small amount of sauce. A comical amount which screamed "screw you, I don't care about customer" at me. These employees were intentionally making me suffer by taking their time and producing the absolute laziest performance of "fast food" I've ever seen in my life (I'm 34 as of writing this). After I looked at the wings I decided to call and complain given all that happened. So I did that. I noticed their was no receipt so I asked the employee when they were walking away how I can get my receipt. They offered to bring it back out. And eventually did a minute or 2 later. I then went back inside and showed them how much sauce was on the wings and asked for more. I offered to just use packets if it's easier to do it myself and they said they will put it on. So here comes another kid from the back of the kitchen - moving like he's just woke from a nap, no expression - no smiles. Off he goes to put more sauce on, and 2 minutes later I finally have an acceptable amount on them. While that is taking place, the manager is standing there with her big phone with bright pink protective case texting away and laughing at something with the employee who originally took my order - doing this in front of a sign stating "NO PHONE USE". This is some 70s sitcom type of management. Absolutely ridiculous. I'm all for having fun at work but you need to get the customer service side of things down first before you goof off. The manager called me as I requested on the phone and cared more about the employees than me, the customer. Not a good look. I asked what they (the employees) told her and she said "No, I want to hear your side of things first and I'll judge accordingly." Way to treat a customer like a kid... I sent her (the manager) this link of a video I made of this incident. You may think this is petty and you're entitled to your opinion. The way I see it, this DQ location will end up like Long John Silvers in no time if they refuse to have good service. This was all unacceptable. It's fast food, sure. You get what you pay for. This was over-the-top for me. Watch this video if you want to know more: https://youtu.be/6-S3SvtTmuU?si=NpigERw_AUv8UP46"

"Food was very good. Service was good, but they seemed to be understaffed for how busy the restaurant was. I would still recommend this DQ!"

"Anytime I go to this location they either get my order wrong or something tastes gross. Tonight, the onion rings were way overcooked and the fries were cold."

"Looks like it was once a great place to be. Stacks of boxes and stuff fill the corners. While I was there it was fairly clean, bathrooms were OK. Staff was awesome and the reason the review isn't lower. Wasn't too busy when I arrived 2 people waiting, 1 group waiting and 1car. I got a 4 PC. Chicken. I waited over 25 minutes before telling desk I was just going to go. They had one ready and gave it to me and I left. That's way too long."