Verizon

"1. Opening at 10am and closing at 6pm with limited weekend hours helps no one with a job. I’ll take time off work for my dentist, not to buy a new cell phone. 2. I bought a phone from Verizon online. Smooth, easy, streamlined process that took me mere minutes. Verizon advised that my trade in could be mailed OR taken into a store. Which is what I elected to do because I was going up to Ludington anyways. They finally opened up after I waited in the parking lot for 15 minutes. Ken? Kev? Not sure greeted me and asked what I needed. I told him I was dropping off a phone. Instant confusion. I clarified repeatedly it was a trade in. That I bought a phone online, and the online representative told me I could drop my old phone off at the retail store. Still confused. He kept asking if I had a box and shipping label. I asked if it was a problem if I didn’t. He asked if I had the box and shipping label again. I don’t think he was picking up that I obviously didn’t, and what I have is what I have. I told him maybe I should go to another store. He seemed more than ok with that. Like seriously I have a pretty easy transaction to make. I give you phone, you ask for account information, I leave. Instead I get looked at like I have three heads. Bottom line- this retail store went way downhill. I’ve been to a few Verizon stores. All very helpful (besides Muskegon’s when COViD was happening, but that’s understandable) Retail is detail guys"

"HUGE SHOUTOUT to Dria! Every problem or issue I EVER have she is RIGHT THERE more than WILLING to go ABOVE and BEYOND for me! That girl is PASSIONATE about her job and her customers satisfaction!!! HIGHLY RECOMMEND going to her for ANY issue!!! THANK YOUUUU BEYOND MEASURES, DRIA!!!!!!"

"Solid service though expect a wait. I’ve never seen the place empty. The management is very knowledgeable though the team members seem to lean on them for nearly every interaction."

"Excellent help the cost is pretty normal. The people there got my phone working great!!!!!"

"Had a great experience! Came into the store a bit flustered shortly after my phone and my truck had a disagreement (phone lost and was no longer usable). Dria took great care of me and had me walking back out of the store in less than an hour holding a brand new phone that already had all my info transferred and ready to go. She was absolutely wonderful and every other staff member I encountered was very pleasant too! I suppose I hope I don’t have to come back for quite a while, but I’ll look forward to it until then!"