Lowe's Home Improvement

"I came here to say WOW! FIVE STARS! Being in customer service myself, I am hugely impressed with Lowes! Getting ready to open a store, found some doors we want to purchase on their website. We ended up visiting the Ludington location, we were explained to about the PRO CARD with every detail possible about the benefits. 24 hours later, I went and signed up, with plans of making a paint and accessories purchase. Knowing nothing about paint, except the list I had with me of what I was to purchase. SIMON walked with me through the paint section, after opening and educating me about the PRO CARD once again. He literally found everything and more that I needed to purchase. I was highly impressed and left with the WOW factor of his ⭐️⭐️⭐️⭐️⭐️ excellent customer service. After receiving a follow up phone call this morning from JP, I had to come here and share my experience!!! Running across good customer service these days, in my opinion is extremely rare. I just want to give this store, and these guys a huge shoutout! I will definitely be bragging and encouraging anyone I know, to make purchases at Lowe’s! Today we will be ordering our lumber from them. I look forward to working with them over the next few months with this project! Thank you if you read this far! You won’t be disappointed on your visit. Oh, and the cashier definitely deserves a ⭐️⭐️⭐️⭐️⭐️ review of her friendliness and efficiency upon checkout! Again, good customer service is rare! These guys rocked!"

"So disappointed at the direction this Lowe’s is headed. Their customer server used to be superb. Now they NEVER have checkout lanes open, it’s either self checkout or go to the other end of the store. As a contractor I’ll only go here if I absolutely have to because Home Depot right down the road and much better service there."

"Darran was so sweet to help my friend and his step dad load the new toilet they bought. He is definitely a great customer service worker and deserves to be recognized. When I seen him in the store, he was stocking shelves, then to be outside at just the right time. Kudos Darran, thank you very much!"

"Have literally never had worse customer service. Talked to the robot to direct me to the lumber department. Then sat on hold for several minutes. A lady answered the phone and asked where she could direct me to, and I replied, "Lumber." So she said she would transfer me again. Then the phone picked up and it was THE SAME LADY asking where she could direct me. I said I was still trying to get to lumber. This happened 4 more times. She then said she was going to have someone come answer that specific phone she was speaking on. After being on hold for another 10 minutes, someone took me off hold, pressed a button, and hung up on me. Then I tried calling back, amd someone picked up and hung up on me again. The whole ordeal lasted almost an hour.. I never leave reviews online, and definitely never a negative one.. but when you treat customers like that and waste that much of their time, it is unacceptable. Never going to earn a dime of my money. GO TO HOME DEPOT!!"

"I went in mainly to price out items for an upcoming project for myself. Great prices. Wide variety of brand/style choices. Every where I turned the employees were friendly and willing to assist me. Will definitely used them again for my building needs."