Mi Hometown Furnishings

"Not even a 1 star rating. Horrible customer service! Bought a recliner for my wife after surgery for our seasonal residence. The chair will not stay in a reclined position. Since the manufacturer of the recliner is no longer in business, MI Hometown Services informed me they they could not help in any way and that "their hands were tied". We tried to support our small/local business but clearly they are not what they advertise and stand behind. Chair was used less than 9 days. *************************************************************** Just for clarification and factual purposes from the reply you posted. Mi Hometown Furnishings did NOT deliver the chair. We picked it up, still in the original packaging and had to assemble it ourselves at our (again mentioning) seasonal residence, 205 miles away. We did not take possession until March 14, 2023 as it is clearly noted on the original receipt. As for the "Independent Contractor" which you refer to as a repair team, they witnessed first hand the chair would not stay in the reclining position when I sat in it. I agree, the mechanics of the chair are fully operational. The repair team removed one spring to see if it would resolve the issue. That did not work and again witnessed the chair would not stay in the reclining position. Therefore, the repair team removed a second spring and still the chair would not stay in the reclining position with me sitting in it. The the repair team member sat in it and said that in order for the chair to stay in the reclining position, "you have to sit with your bottom/backside all the way back in the chair", which he demonstrated, and I mention, he did not look comfortable. I gave it a try and it was not comfortable at all AND it still would not stay in the reclining position. He indicated my body structure/stature was different than his, took 4 pictures, admitted the chair was in like brand new condition, said "this chair isn't for you" and ended with "I tried my best to fix the problem, there is nothing more I can do" and then stated "it is now between you and Mi Hometown Furnishings, I just report my service call to them". I/we don't appreciate you implying that I/we gave you "threats of public bad mouthing of Mi Hometown Furnishings". It is just the matter of fact of the lack of results and terrible customer service we received from a small/local business. Bad news travels fast! In talking with Jaye Lynn in person, I attempted to come up with any type of fair resolution by asking if the Reclining Chair could get put on display on the showroom floor for consignment sale purposes. The reply I received was "No, we can't do that. Put it on Facebook Market Place". With that being said, I am not in the furnishings industry, but my thoughts are that prospective furniture buyers go to retail locations, such as Mi Hometown Furnishings to see, experience, and test pieces of furniture in person as opposed to looking at photos on a computer. Jaye Lynn also said "my hands are tied". I'm not sure who tied her hands and not sure who at Mi Hometown Furnishings could assist by untying them. I/we are obviously we are very disappointed in the recliner, Mi Hometown Furnishings and the Customer Service we have received. What a poor $1,092.91 investment and even a worse experience with Mi Hometown Furnishings."

"Update: they contacted me the next day & refunded my card. From the sounds of it they are a small business just now expanding doing shipping in the US so I don’t want to hold it against them. There’s learning curves & working out the kinks. Changing from a 1 star to a 3, as they made it right. Overall my experience with them wasn’t 5 star worthy In July I order 2 fluff daddies. Immediately after placing the order, they called me because they needed to charge me again for shipping on top of the 200 and something dollar shipping fee I had already paid So I ended up paying over the phone for an additional $75 and after never receiving my items, I kept contacting the store and they eventually got a hold of me to let me know that they are not going to be shipping them that I can opt for a different version or a refund. I finally received the refund however I was not refund of the $75 extra shipping fee and multiple emails trying to contact them to get this taken care of as well as commenting on their tik toks only for my comments to get deleted instead of responded to. I am leaving this review until it is taken care of and then I will update it."

"What a cool place with fantastic employees! Great selection of high quality furniture with knowledgeable, helpful, kind people helping you choose the best furniture for your home. Rachel showed us around, was never pushy and was great with my energetic kids! We had a lot of fun (there is even a kids zone to entertain the kids!). She had great suggestions and helped us decide on the most comfortable couch that will look great in our home for many years. The quality and prices are truly outstanding! Thank you Rachel for being amazing ❤️ Wendy was also helpful in picking out colors and helping explain the incredible warranty option! Thank you Wendy!"

"Great Service!! Provided us with exactly with what we needed, so I could be home. Doctors told me I needed a lift recliner chair for my recovery. We called them told them we did not care about color, just explained to them what the doctor told me I needed to get. They assured me they knew what I needed and had it delivered to my house in an hour half. I appreciate their knowledge and efforts in helping me in my recovery. Thank you"

"What a beautiful store!!! We visited when we were on our mini-noon and fell in love with everything in the store! The furniture is stunning and very high quality. Staff is extremely friendly and helpful. Highly recommend this store! Shop local."