LOFT

"Disappointing experience at The Loft store in Rochester this evening. While I understand that store hours have changed slightly in the new year, I find it unacceptable that the employees were sweeping the floor and had blockaded the fitting rooms for the evening with 45 MINUTES left before close. We came in… gathered some clothes to try on… only to find nowhere to try them on and no one to assist in helping us make a purchase. Definitely changes my opinion of this store and how they support their customers."

"Beautiful store. My wife loves it."

"I received a birthday gift that my mom had purchase on September 4th for me. My birthday was September 29th and we celebrated a week later so i didn’t get the gift until then. Unfortunately the pants my mom got me were too small. I had to go out of town for work. When i went To try and return the pants today they said it was past the 30 day return policy and weren’t going to make an exception. The. The manager said they could return them For the original price and asked for the card which after telling them again for the fifth time it was a gift so i didn’t have the purchase card they said my mom would have to come in and return them to get the full money back on her card. They said they would honor this. My mom the went later in the day, spoke to the manager and they wouldn’t budge. This is AWFUL customer service. First of all 30 days is never enough time for a return for anyone who has a normal life, let alone a gift that was ordered to have for a birthday. My mom had no control over me getting the gift and trying it on 30 days after it was purchased. This should be an automatic exception for a return over 30 days. I used to love the loft but their customer service is just horrendous anymore. Doesn’t any one have any humanity left in them? This manager should not be allowed to manage this store."

"Great shopping experience, good selection, the sale was a plus, and the one item I wanted was not in the store but was ordered and shipped to my home for free. How wonderful is that!"

"They ordered me an item because they didn't have the size in the store, but ordered the completely incorrect item. If I wanted the correct item with free shipping and the discount I had to come back into the store. I also had to come back into the store to return the incorrectly ordered item or I had to pay 7.95 return shipping. They did nothing to help me over the phone!! I don't have a lot of time to keep going back and forth to the store. Very FRUSTRATED!!!!"