Soma

"I bought my daughter two bras online for Christmas, but she needed to be measured, so we went into the store. I walked in, and there was one customer in the fitting room and 3 associates working. Not one acknowledged us while we looked around. A woman walked in with a return, so we got in line behind her. Another woman came in to pick up an order that wasn't ready and the associate that came from the back skipped us and helped her. The woman then realized that she cut the line and said to the associate oh go ahead and help them first. The associate responded, that's ok someone else will help them soon. We waited patiently as she picked the items for the order and returned to help us. My daughter asked to be measured. She told her she would have to wait; they didn't have anyone to do it right now. Mind you only one customer was being helped at this time, and there were 3 of them working. We waited for someone else to be rung up. Then I asked if she could try on the bras we had. She said we would have to wait, that they didn't have a fitting room. I pushed back as 2 people had come out of the fitting rooms, and she said they had open fitting rooms but they had stuff in them. I then just asked to return my online purchase. We left and walked down to Victoria's Secret. They had a greeter at the front of the store. I asked her if someone could measure my daughter. She pulled a tape from around her neck, measured her and showed us the options for wireless bras It took 3-4 mins total. The customer service and management of this store is seriously lacking."

"Whoever the two ladies were that worked last night (06/03/2023) at this location are very rude and more specifically the older woman. I came in and asked for a fitting and got told they were too short staffed to do so and she let me know there was a sign I should’ve seen that stated they were too short staffed to fit and measure (it was written in highlighter on a white piece of paper at the front of the store that I didn’t even see and was too light to read anyway)… I got a measurement WITH A SIGH… and was told I won’t get help with a fitting and then pushed on to a section of bras with a wave of a hand. I’ll never come back to this store and will take my money to even another brand at this point."

"I went in there asking to see if they measure, they responded with “Yes” and I had to ask to get a room to get measured. Associates were not mean but I was the one initiating the fitting and asking for information, recommendations, etc. The associate didn’t close the door when she came in to check in on me, I had to close it behind her. They didn’t have my size and there were no recommendations after she told me this, I had to ask for them. Again, they weren’t mean but I believe as the customer that will be spending $60+ on one bra, I should be getting a great experience in-store, especially if they get commission too."

"I am a repeat customer who is a 40DD in bra size. Originally, when I tried Soma, I had thought that it would be HARD to find a bra in my size that would be comfy AND provide the support I needed. I was pleasantly surprised when it was not a hassle and I found the softest bra I've ever owned. This time around I stopped in for underwear and Andrea helped me find my way. I'm very excited to see if I will love these as much as the bras. Thank you so much for your help Andrea!"

"I went in wearing a 40DD. She measured me as a 38B. I couldn’t begin to put them on!! I redressed and went out but couldn’t find anyone to help me. As I walked out, feeling defeated, a lady at the door asked if I needed help. Well I’m NOT getting undressed again, so I said “no, I’m done” and went straight to Lane Bryant. Two ladies were ready to see that I had a great experience!!!"