Molina Healthcare of Michigan

"Talked with several different agents, got several different answers. Took hours and several calls and getting pushy to get an urgent medicine approved. Agents were mostly pleasant, but lacked training. An insurance company should not be confused about what they cover. It feels like using a magic 8 ball when calling them. Edit: They are the absolute worst. A year later they reversed payment for one of my procedures after confirming it was covered before the procedure. Stay away from Molina."

"Who calls and information to someone's doctor without a consent to do so? Molina that's who.Their transportation service sucks their entire program sucks.They never told us that we would have to schedule appointments and then call for a transportation.My son appointment is tomorrow because something unexpected happened."

"I have both Medicare and medicaid through Molina. Am I happy with them no, but the hospital I use for surgeries etc will only accept Molina Healthcare. They didn't even approve a surgery that I needed to remove the cancer that was inside of me. I called their headquarters in California and gave them a piece of my mind. I informed them that I was going to make sure my son sue them for everything they're worth and shut them down. Procedure got approved. However still not happy. Had a knee replacement removed because of an infection that developed. Was in hospital for two weeks, then to a short term rehab facility, because I was on antibiotics for 6 weeks. Molina only wants to pay for 30 days total, which includes the time in the hospital. Thank goodness Molina Medicaid took over. The company they use for medical rides, however is another big problem. Twice I had to cancel my appointments at the last minute because my schedule ride never showed up or arrive to pick you up at the appointment time. When you were dealing with an infection you think that they would get you to your appointment, infectious disease doctor. I'm only giving Molina one star because with Google you have to. Actually I wouldn't give them any stars."

"FAKE CUSTOMER SERVICE!! The customer service number that you have to call when you have a question is fake. If they don't know the answer they put you on hold and never come back, or simply "disconnect". I have spent hours and hours trying to get answers and they tell you different stories. All the negative reviews are totally accurate. So basically, it is a fake customer service department and number. The calls also go overseas, so they have no idea what american insurance is or how it's managed. Think about that, how would someone overseas have any idea how our insurance works? This year, their insurance changed drastically and I wasted a couple thousand dollars before I called an insurance agent and went with Priority half way thru the year."

"I would rate them as zero if it was possible. This is the worst health insurance I've ever had in my life. Every time you call you get transferred to somebody else, when the person picks up you have to restate everything that you just told the first agent. As soon as things get tricky or they don't have an answer for you suddenly the call drops and you do not receive a call back. You could speak to five different representatives in the member services and get a different answer every time. When you do speak to a supervisor it's a 50-50 chance that they can answer your question. You would think improvements would be made by now. I don't want to call you to resolve this because there's not a damn thing that's going to be done."