Troy Gym 1 & 2 (Rec/PS Gymnastics)

"TG is the place to be! Both of my girls love the activities from daycare to camps; swimming and the gymnastics classes. Not to mention the zipline, MRC, and open gym/play options!"

"We decided to try Troy Gym for the winter break. What a mistake. My kids got sick and we were not able to make the whole week. I did call but one day I called 45 minutes after the program started (which apparently is 15 minutes late in the policy) and they told me I could not get a credit. We will not be going there again if this is how they treat new customers. Also, it seems they would prefer me send a sick child to expose others. There is no empathy or compassion at all. The email I received was a copy and paste of their policy. I would NOT recommend sending your child there. By all the awful recent reviews, it looks like this place does not care about customer service at all!"

"Nice gym, the kids had fun with the little time they did have. 2 hour party 45 min party room /75mins of play time isn’t enough for the kids. We should be able to structure our own two hours. I would rather have more play time and a few minutes for cake & ice cream. I tried asking can we have less party room time they said no, I asked can you buy additional time they said no. Even after cake and ice cream kids wanted to play & experience more of the gym but couldn’t which suck they were sad so I had to take them skating after. I wish the kids were able to move freely around the gym as well. I understand for safety reasons they can’t just move along the gym especially smaller kids but if a staff member or two was at each location it would help. I paid extra for a bounce house that the kids couldn’t really enjoy, they were in the bounce house area for about 15 mins maybe so if they needed a bathroom break, come back & it was over time to move along. Bounce house should be up and running the whole time for the kids to play in. Seems like they just book a bunch of parties literally two hours a part, they don’t really care if the kids have fun it’s about the money. Staff was okay, not the best. I definitely wouldn’t recommend, find another location with more play time for the kids to actually enjoy themselves, this is a waste of money if you ask me."

"I would not recommend this facility to anyone. During our event someone stole $50 dollars from a guest from her purse that was left in the party room under the coat. The front desk employee was less than helpful. There was a camera in the room but I was told that doesn’t record, how convenient."

"My kids and I were at TG1 this week. While we were there my kids expressed to me that an employee was targeting them specifically. Also I’m not sure this was why, but my children are between the age of 11-13. I’m not trying to call anyone out but she was not being polite or friendly like she should be while working with children. I assume she saw the age of my children and immediately thought that they would cause trouble or set a bad example for the little ones. Even though this environment is more big kid friendly. I am kind of disappointed because my kids and I love going here on weekends or days off."