Childtime on East Long Lake Road

"Ms. Annette, Jill, Zarin, Praveena, Ratna, Caroline, Brena, Ms. Stacie and ANY of the teachers that assist in the infant room have been absolutely amazing. As a first time mom, they've made our experience with childcare an incredible one. We're so lucky our daughter has this wonderful team to care for her while we are at work!"

"Miss Annette has been absolutely wonderful with my son! As a first time mom, she and Miss Stacie have made it a great experience sending him to the infant room. I’m grateful for them!"

"This is a great center. I can't speak for the other people that have reviewed, but I have had a great experience with my son who has been there since he was seven weeks old. The staff and director have always been very responsive to my concerns."

"I’m a working mother of three boys. When my middle child was born, we started looking for child care. We toured several centers in Troy with availability in January of 2022. We chose Childtime on East Long Lake Road. The staff seemed nice and they were the only center to offer live streaming, so we could check in on our little guy from time to time. We signed paperwork at a rate of $345 a week. Two weeks before starting, they told us our rate would be $365 a week. Annoying, as it was too late for us to move, but we figured we’ve already completed the paperwork, so let’s move forward. The infant room started off well with some small hiccups. Ms. Annette, in particular, was/is a miracle worker. At first, she was the only one able to feed our baby. We joked she couldn’t take PTO. Unfortunately, the center is constantly getting new staff. First issue, they took him out in 30 degrees with no hat or gloves. They fed him new foods without our consent and then pushed back when I asked for a record of what he ate. I explained he had been getting gas/diarrhea and I was trying to identify the culprit so to please let me know. That didn’t happen. He was also getting diaper rash often while there, but just fine at home. The app stated they were changing him every two hours but it just didn’t make sense. I emailed the director to let her know that he may need to be checked more frequently. She said she’d let the staff know. Meanwhile, our already ridiculous rate kept increasing. We paid another “registration” fee of nearly $200 the following year as well as just under $400 a week now, even after moving beyond the nursery. Okay I could justify it if we were getting acceptable care for our son, but it just kept getting worse. Once we picked him up to find his diaper changed, but redressed in pants covered on the inside in poop. I sent the director another photo. She apologized. Sometimes we’d pick him up, and he’d be extremely thirsty. I set aside a few hours one day to watch the live stream to see what was happening. They recorded he received water, but he didn’t. I emailed the director again. She said she would address. He moved shortly to Toddler 2. I told them multiple times that my son was ready for potty training. I asked them to follow my lead, but they would not work with him consistently, which was really difficult. However, the bigger issue was his injuries. Our son was getting bitten or scratched in the room multiple times a week. In fact, we have 17 incident reports in 3 months. And not just small injuries. He was hit by a chair, scratched so deeply in the face it left a scar, and bitten to where he bled. We pled with the director to do something. She would reassure us, but nothing at all changed. One of the staff called me once and said he got hurt but she didn’t know how. I admit I lost my temper. After that, they stopped calling me or writing me reports at all. I would find bite marks on his back. At this point, we were on multiple waiting lists to move him. Those in the area know waiting lists can be over a year long. We would watch the cameras while at work and reach out when/if we saw something. I just had no confidence in the center at all. Finally, we got a call that a spot opened up and we pulled him immediately. Funny thing, they would apologize to me for the inconvenience and then increase my rate again. Right before we left, I was given a notice my rate would be $418 a week. I moved my son and we are all much happier. There are some really great teachers I want to call out, Ms. Annette, Ms. Jill, and Ms. Katie (who sadly decided to leave for similar issues at the same time). But it’s not worth it. I have the incident reports and the photos to share. Please don’t take the risk at this center. It’s a risk of serious injury/lawsuit just waiting to happen."

"The staff at Childtime Long Lake are absolutely amazing. We were initially nervous to send our son to daycare and the team at Childtime made the transition so smooth for our son and the whole family. Ms. Annette, Ms. Elizabeth, Ms. Jill and Ms. Katie treated our son like family and he was genuinely excited to go see them each day. They all create such a loving and nurturing environment and I recommend Childtime to my friends and family any chance that I get. I always felt comfortable leaving my son with this wonderful team and its clear that he felt safe and supported during his time there as well."