CVS

"This is a dangerous mess. Out of 4 employees there, it is clear that only one actually knew what she was doing. There were bottles of medication knocked off shelves and scattered all over the floor behind the counter. If you end up speaking with a pharmacy tech who knows less about their job than you do (you will), they will not only fail to help you, but will (and I mean WILL) insult you in the process."

"This pharmacy is so poorly managed. I’m worried it’s going to harm patients. I had to go back three times and have the pharmacist count out the medication and properly label it in front of me. Stay away. Corporate doesn’t care and a patients will be harmed because of their sloppy behavior."

"I will preface this review by saying I have been using this CVS to fill prescriptions for years, but I will be transferring them today due to this experience. My complaint is mostly aimed at management. This morning I arrived at the CVS located on Michigan Ave. in Ypsilanti Michigan to pick up two prescriptions. When I arrived, the pharmacist was not in yet (despite it being 10:30,) and the older man, who I assumed to be the manager, very (ridiculously) nonchalantly informed myself and another woman that the pharmacist wasn’t in, he didn’t have an ETA for when we could get our prescriptions, and could not open the pharmacy until he did. He had no solutions and offered no measure of apology for what is obviously the fault of the store. He seemed confused as to why customers were upset. Is this how CVS does business? They have so few pharmacists on staff that if one doesn’t show up they simply cannot open? My prescriptions were not life sustaining, but if they were the whole ordeal would be extremely dangerous. The other woman in the store at the same time as me was filling blood pressure medication - not being able to pick that up is unacceptable. I will be transferring my prescriptions elsewhere, because I don’t believe you should get a second chance once you’ve jeopardized people’s health. I don’t want the next time this happens to be a more serious issue - just in case. If you have very important prescriptions that you can’t afford to not be able to pick up - avoid this location. On another note, I am also appalled by the way the woman (who happened to be black) was blown off by the manager behind the counter (and older white man.) Very disappointing experience."

"I am so disturbed because I was not told to NOT take my medications together and I did because the lack of communication from the pharmacist! This can be so dangerous and for the pharmacist to not tell me anything is beyond ridiculous. Obviously they don’t care about people’s health but yet they are a pharmacy that dispenses medications! And they never answer the phone it will be on hold forever until you decide to hang up! It is the pharmacist job to let people know about certain things with medications. What is wrong with this place!!!!!!"

"While the staff is friendly, the overall efficiency of this location is terrible and inconveniencing. The parking lot is not maintained, there are no barriers/lines for parking spaces, there are signs leaning and coming up from the ground. The confirmations given do not provide precise information. Pharmacy will give a timeline of two hours for testing results but will not honor that time frame and No one answers calls to the store. If you need consistent service or questions to be answered, save your time and do not go to this location."