Gregg's Pizza & Bar-B-Que

"First I want to start with Gregg's has been our weekly go to pizza place since I moved into Detroit in 2021, so much so that promised my parents we would get it if they ever ventured up here to visit. Well, my parents were here to visit and help me post surgery last week and as hard as I tried, they did not get to taste Gregg's Pizza... I placed our order at 5:51 Friday 1/19/24, was advised it would arrive at 7:32. It is Friday, completely understood the long wait and was not upset. At 7:44 when the pizza hadn't arrived I reached out to get an update. I was told it had already left the building and was on the way, I accepted that answer and waited for it to arrive. At 8:11 the pizza was still not here, I reached back out and was told the driver was "2 minutes away". Now... I live 6 minutes from Gregg's, at 7:44 the pizza had already left so it should be here but... I said "ok" and resumed waiting by the door. At 8:35 I called back, at this point if the pizza did exist it was not only an hour past the original arrival time but had supposedly been in the delivery vehicle for over an hour. I asked for the order to be cancelled and got dinner from another local restaurant at 9:00 PM. Could we have come to pick up the pizza, sure, but I was 2 days post op and not allowed to drive and my elderly parents were in from out of state and I did not feel comfortable with them going out to get it. Had someone from Gregg's been honest that they lost or missed our order, I would have understood, life happens, but I personally feel like the pizza was never made and was never on the way. I went from a weekly customer to someone who will never order from here again... the poor customer service ratings just keep coming in and nothing seems to be changing. Our orders are often not correct, but always arrived hot and delicious regardless of our "custom" requests being missed... I can handle that... but telling me our food is on the way for over an hour, not acceptable and really made for unnecessary stress on me when I needed it the least."

"I haven't been in this place in about 10 years I was in the area and decided tu have some pizza slices. Upon ordering u have to wait 10 minutes for fresh pizza they didn't have any combination orders ready. Now I'm was not impressed with the customer service if they spent more time paying attention to customers and greeting them things would be better but as they talked back and forth to each other as if no one was in the restaurant. I will not go back again very dissatisfied with the service"

"There’s always something with this place. When their pizza is good it’s good. When it’s not it looks like this. Do better."

"I ordered a large meat lovers with banana peppers. I don’t live close to the establishment and it was recommended. I look half way home they didn’t add the hamburger or the bacon on the pizza. I called and sent the picture to whoever was on staff 10/14/23. I asked to be refunded on my card for missing items. The manager told the young lady just to put my name in the book and they will replace my pizza and I have 7 days to honor it. I called the next day before going to get the replacement. They told me okay come get it. When I get there they tried to charge me for it. They told me I needed to bring the old pizza back so they could show the owner. The pizza was in the dumpster. But who would keep a pizza for several days. I also showed the young lady the picture. She blew me off and said sorry it is nothing she can do. I tried calling to speak to owner Gregg but they keep giving me the run around. I spent $38 on one pizza and it was waste of my money. I try to support black business but the lack of customer service was horrible. This was my first and last time coming here,"