Wendy's

"Went at 11pm on 2/13/2024 to pick up 2 door dash orders and the lady not only refused to make the orders (and all other door dash orders for the night), but she was very rude. I drove all the way there because people already ordered the food and it was supposed to be ready when I arrived. So I had to contact both customers, contact door dash and calm myself down for someone being rude to me just for doing my job… they don’t close for 2 hours. Please help me understand why you’re employing people that should not deal with the public at all but also are costing Wendy’s money, a lot of money if they’re closing all orders 2 hours before close. Door dash still paid me so she’s also costing door dash money. Please do something about this. As a former employee/shift lead of Wendy’s this is unacceptable and a threat to the brand."

"The food is always fresh. But the service is not!! It seems every employee there always has an attitude. I don’t know if it’s because they’re not getting paid enough or what but if you hate your job that much, don’t come find another! Because as a person who works in customer service. It really is the most important part of your job"

"Everyone that was working the shift January 12 2003 at like 9pm all deserve a raise. The service was great and the food was even better. Probably one of the best burgers I’ve had from a fast food restaraunt"

"***CUSTOMERS BEWARE*** 8515 N. Telegraph, Dearborn heights MI. Store #253. Was served raw bacon on 3 sandwiches. No chili or the 6 drinks that I ordered. 2 were cold brews and they told driver to inform me that they didn't have those.... yet didn't even send the 4 pops. They could of just called grub hub and had them reach out to me for a substitute. When I asked the man "John" on phone why he didn't reach out to me, he said he is the manager said he ain't got time for that. John said I could bring my food back up but he can't remake it?! He'll be glad to take it back though, but there's nothing he can do for me since i ordered via grub hub. What a smart aleck response. John even gave me wrong store location #. He claimed it was 225. What a joke of a manager. I am still wendys customer, wendys uses 3rd party service, so yeah my problem should be wendys problem. Wendys is the one who sent me half my order and the food raw. He claims the store manager Levita cooked the bacon and it's not his responsibility. So he just sends out raw food? Health department will be getting call from me for sure. The arrogance of this man. This was Sunday 10/15/23 at 9pm. So whoever Levita is, her co worker is throwing her under the bus. Time to restaff this location. If John can't perform as a manager, he should try finding a factory job, cuz he does not belong in food or customer service industry. Attitude and raw food don't go well together. This won't be last time hearing from me about this. John will be secret shopped frequently from here on out by me. I can't imagine how many kids or elderly people he served raw food to today and most likely many other times. ***CUSTOMERS BEWARE***"

"Took a while to be acknowledged. Waited almost 4 minutes. Once acknowledged, complete attention. Store was clean. Not busy at all. Asked for my food to be made fresh...so we waited."