Quality Inn & Suites

"* notice how this manager takes no responsibility for any negative review. Be careful here. In her response she says “you” I wasn’t in the lobby at all and didn’t speak with anybody. My wife was in the empty lobby and was not yelling whatsoever. And the picture is most certainly your hotel!!!! You think I don’t have better things to do then post fake reviews. Also we didn’t start complaining until night because we were at a hockey tournament all day!!!! We turned on the heater when we checked in, room was still freezing when we got back! Unbelievable*** So we got into our room and there were dead bugs, the room was filthy, and the heat wasn’t working. This was really concerning traveling with our baby. They brought us a space heater, shortly after that the power went out. We called the front desk, after about a half hour it seemed like they took care of it and it came back on. Only to go out again about ten minutes later. At that point we wanted a refund. The front desk gal was great when we checked in, horrible when we had an issue. Basically told us we can leave if we want to keep complaining. When my wife said we are leaving “she said bye bye B word” but she actually said it. All because we complained about not having power multiple times. Then she told us we were banned and ran outside to take our license plate. On top of all that they don’t salt the sidewalk, my wife and older daughter slipped and fell on the ice at different times. I’m not exaggerating. Literally the most horrible hotel experience I’ve had in my 34 years of life. The manager wouldn’t speak to us, said she would in the morning. I really hate leaving bad reviews but this was a shockingly bad experience. When we got to the Hampton Inn after leaving they could not believe what happened."

"The tv was outdated, but we bought a chromecast with Google tv and used that to watch Amazon, Netflix, etc. The Jacuzzi was super nice and worked well. The walls were a little thin & could smell everyone smoking. The hotel was super close to all the food businesses, but there wasn't much to do in big rapids. Their breakfast was pretty basic, eggs were watery & the pancake maker kept breaking."

"On Dec 30th 2023 we were completely displaced from our home. The landlord refused to fix it. Thank God we had renters insurance. They have put us up in the Quality inn. The rooms are good size. Clean. We have been here for over a month now and have heard no noice. No disturbance. Very quiet. Would definitely recommend to anyone. Thank you for being do nice and taking good Care of us during our extended stay. We appreciate you!"

"Always a very good stay here. Some rooms need to be looked at for minor repairs (shower heads need to be taken down, cleaned internally and put back up so water flow is better, but that's a common problem at most hotels. Yes I've fixed them at several rooms here because of pipe rust that clogs the shower head.) but overall the rooms are very nice and clean. The beds are comfortable and clean. A little on the pricey side for the area but low level noise makes it a pleasant stay."

"I was honestly impressed for what we got for a 50$ room, it was clean and tidy, and fairly large. Bed was comfortable and had plenty of coffee/tea along with other shower accommodations. The breakfast is served in the main building and honestly wasn't bad either. Off a busy road but was quiet enough, and close enough to get anywhere with a quick drive. Would stay again!"