Kroger Pharmacy

"Had my doctor call in a prescription. Got a text saying it was ready to be picked up. Went into work late to pick it up to find out that they couldnt honor it and its now my responsibility to find a walmart to call them to have them call this kroger and get it transferred to that store. So now late for work no prescription have to call a walmart and have them call this kroger to transfer then go to that store to pick up"

"Unacceptable service. I switched all of my prescriptions over to Kroger 6 months ago to participate in their prescription savings program. Since then any time I have submitted for refills I have had to call multiple days to follow up to make sure they are filled. Multiple times when they were unable to contact my doctor, the request for refill was just removed from the system without me being contacted. They switched brands on a medication which caused it to no longer work for me and when I called the office to ask about it first I was told they had not switched brands and once I read the labels off to them they admitted they had switched and said if this brand didn't work for me I should contact my physician. I am on multiple medications that I cannot miss each day and it is not hyperbolic to say that some of these issues have put me in real danger. I will be moving my prescriptions to a different pharmacy."

"They are Extremely understaffed - 10+ deep line, 30+ minute wait, one person at the front assisting customers. The people are great but the store management and Kroger need to fix this by adding more people to help customers with prescriptions to pick up!"

"Three times now this pharmacy has made severe errors with my medicines. Twice they've told me they can have it ready by a certain time only to have that delayed by three days. When you take a medicine that MUST be taken every day otherwise you might suffer withdrawal side effects... there's a reason I always confirm what day they can have it ready. Never been an issue at other Kroger's. They also have given me the incorrect medicine before. They didn't bother to check what was in the pill bottle before giving it to me. I only noticed that it wasn't the same size pill as usual. The people who work here are just not that bright. I don't think they're qualified to be handling such important matters."

"I have been without medication for TWO WEEKS because they "are having issues processing the Kroger RX Savings Club" card. I have been in the store twice to resolve this. Both times, the pharmacist assured me they would call their office to get this settled. After the first visit, I received an automated call my medication is ready. Yep, ready, but no, they can't process my card. Told again they would get this resolved in 24-48 hours. Today (the 3rd time I've tried to get my medication from them), I called before I went. Kylie was extremely rude on the phone and told me it was up to me to figure out what was wrong with my card and that her other two pharmacists had lied to me last week and on Monday of this week. I finally had to call the Savings Club to file a complaint to get anywhere. Even he had issues with this Kroger's pharmacy staff and had to escalate multiple times to get past them. What kind of pharmacy withholds medication for 2 WEEKS because they are too lazy to call their own office to get this resolved?"