KAY Jewelers

"Extremely disappointed to find out that my promotional period for payment on my engagement ring was up 1/28/23 and got back charged $1600 in back interest. Called customer service and no assistance can be made of course - The company should really put messages on the website with warnings while paying monthly payments online. Difficult to rely on paper mailing when it is 2024 and every households junk mail is out of control. Thanks!!"

"Received a necklace purchased at the FT store for Christmas, within 6 months it broke. I took it in for repair & paid for the extended warranty. When it was sent back it was not fixed to look like the original style, they had to add a ring to each side of the pendant. I didn’t like the look of it but was told that’s all they could do. About a year later the chain broke again so I took it in for repair. They basically soldered it together at the break which left the chain connected by a lump of metal instead of a link. It looks terrible and I told the associate I once again wasn’t happy with how it was repaired. They told me to call the 800 number. After talking to customer service by calling the 800 number I was told to take it back in the store. The store told me they can’t do anything further with the repair. So I’m left with a necklace I hate the look of because Kay’s repair team lacks any sort of skill."

"We purchased our wedding bands here over 12 years ago, as well as other mothers day gifts, cleanings etc since. I recently had my ring fixed as the center stone came out. I discovered that it was loose again so I brought it in. Not only were they very unhelpful, but also wanted to charge me because it was 1 month outside of warranty. I asked if they could make an exception being I just had it fixed and they said no. I went down the street to J Foster's and they were extremely helpful! They assured me the stone was safe but would need further maintenance, but tightened it for me right then for peace of mind. We recently had custom diamonds made that we will soon need bands for and we won't be purchasing them from here."

"Wonderful service, wonderful people, and a very welcoming environment. My daughter got to pick out her first “real” piece of jewelry with the help of the nicest and most kind saleslady. Her words!"