Fifth Third Bank & ATM 3033 Heritage Green Drive, Monroe, OH 45050

"Glad Daniel clarified this is a bank, Thought this was a soup kitchen, thanks Daniel!"

"I don't even know where to begin with this bank. For one they totally screwed up my PPP loan during the pandemic and I lost almost everything I had because of it. All because they fail to turn the paperwork in on time. And then not only at this Branch but multiple branches, the ATMs never work. They updated all of them and they still don't work. I work all day long and I don't have time to get to the bank during hours so I deposit cash through the ATMs to cover bills coming out automatically and either I'm not able to deposit or it just takes my money and doesn't credit my account. Will be closing all my accounts and moving to a credit union."

"This bank used to be decent but when they can’t even send a debit card to the right address which causes you to go in and write cashier checks then they won’t refund the fees for the cashier checks that they said they would. Resulting in the cost being removed from an 85 year old woman’s account who has had an account with them since they opened the branch near her! Done! And their online app sucks!"

"Some of the nicest people I have ever banked with. They are serious about security and I feel safe allowing them to have access to my money. The manager is friendly and accessible."

"At first I really liked this bank. I’ve been with them four years now. This past year the customer service has gone down hill. I had an unexpected withdrawal from my account. I tried to transfer the money from another account to cover the cost. Unfortunately you aren’t notified of the overdraft till it’s already to late. They would not work with me to reverse the 38 dollar fee. Even though I had already taken care of the overdraft, before the next business day. I have five accounts with them, but still that meant nothing. The young girl I talked to on the phone had the nerve to say, “You overdrew your account, but still you kept spending money from store to store”. Again, I had an unexpected charge. Something I thought had been canceled. To me that comment was very rude. Her tone of voice was very rude. I then talked to a Manager who also would not reverse the charge. This was the last straw for me. I was already upset with them. Recently I contacte them about refinancing my home. They sent me a list of personal documents I would need. I sent all the requested documents the very next day. I never got a response back. I followed up with another email and still no response. Apparently I wasn’t worth enough money, for this bank to care. Then I had a manager call to see if they were doing a good job. I explained to this manager how I was concerned. I told him about receiving no response to my emails. I’m not sure why he even called because he was shocked I had concerns and did nothing about them. Fifth Third Bank, if you read this, you need to step up your service. You’re losing valuable customers. My son and I will be going elsewhere."