Here To There Movers

"I have used this company three times. The second time they were great! Professional, efficient, experienced and were great at problem solving. The third and final time it was clear as soon as the movers arrived it was a mistake. They were unprepared, unprofessional, would not listen to my advice for how to move some furniture that was learned from the previous move and took their time with the moving process. I called the company to file a complaint and ask for an hours worth back and was put in contact with the Cincinnati manager who agreed with me and felt the request was reasonable. Fast forward three weeks to finally getting back in touch with him to find out he moved and would put me in contact with the new local manager who never called. I called the company again to be connected with a disrespectful man who would not let me finish a sentence, laughed at me and said the price was fair and we would have done the same (unprofessional, inefficient) job. DO NOT USE."

"Absolutely awful experience. Used the Groupon and I regret not reading these reviews first. They no showed on me two days in a row and never called, we had to reach out for them to tell us they couldn't come. Arrived about 5 hours late on the actual moving day. Unprepared, had no equipment and didn't protect my furniture at ALL, now of course I'm going through the claims process which I'm sure won't come close to covering my brand new couch, bed and coffee table SIGNIFICANTLY damaged (about 40 days in now). Offered a discount due to poor service and I haven't received it yet. I checked in with claims at 45 days from the move and they had never seen the original claim submission and are just starting the process now. Promised call backs that don't come. They even broke the light in the elevator and just left without saying anything. Legitimately the most poorly executed service I have received in recent memory and wildly unprofessional."

"Horrible experience with this company. They damaged every piece of wooden furniture they touched, shattered our glass TV stand, and have failed to repair or refund anything 5 months later, despite us going through the steps they told us we’re required to file through their insurance. We moved in May. The first issue was they double booked us, so they sent movers who showed up 3 hours late the next day. Then, the truck broke down with our furniture inside, so they towed the truck (along with our furniture inside) and 7 hours later, finally showed up to move our stuff in. Our furniture was not wrapped (though the website says that all will be wrapped), and every single piece of wooden furniture moved was damaged. They also dropped our glass TV stand and shattered it. It is now September and they STILL have not repaired or refunded anything. In fact, we were told by the manager they “could not take a loss” and that we “already received a discount because of the Groupon.” We have messaged and called countless times and every time we get passed along to someone who “doesn’t come into work until later” or are told someone will return our call and they never have. The latest is the manager himself scheduled two different repair appointments to come examine our broken furniture, and he failed to show up BOTH times. When we called the company, we were told another manager would be calling to remediate the situation, and he never called. I would never recommend this company."

"I got the Groupon like everyone else. Booked for Sunday and they no-call, no-showed. After the reschedule, my movers acted completely unprofessionally, asking for a fat tip if he could get me a discount for the inconvenience. No moving straps, complained about the weight of my (3 piece) furniture. A lot of hidden fees. No apologies from anyone."

"I will NEVER recommend this company to anyone. Move was scheduled to move a hot tub on Sunday 3/18/18. Because of inclement weather on the Saturday before the move, I was told by a rep at the call center in Indianapolis that it would be rescheduled for either Monday or Tuesday. Considering the circumstances, it was understandable (even though Sunday ended up being 50 and all snow was gone before the timeframe of my original move time). The manager at the local branch said they would try to schedule me in on Tuesday and would call me on Monday. After waiting all day, I call them at 4:00 pm to find out an update. I was told the earliest they could schedule me in was the following Saturday because they were overbooked by the call center. Thank you very much Here to There Movers for putting the close of sale of our family's previous home in jeopardy due to the new owner not wanting to have a tub on their property. Thank you for making me consider disposing my investment in a hot tub in order to try to get it off the old property. Oh, and thank you for trying to charge me $150 more than a local company who was willing to come out and take care of the job on Wednesday after I hired them on Tuesday. If I could rate zero stars I would. If there really is this much of a disconnect in communication between their call center and the local branch, then something needs to be fixed. Otherwise, I don't see how this company expects to remain in business."