LaRosa's Pizza Milford

"I've stopped ordering from this LaRosa's. The pizza and calzones from this location are consistently undercooked. I got to the point where I thought it was a fluke, so instead of "Friday Night Pizza" it became "once a month if we're lucky pizza." Even given the timeframe, the food arrived undercooked. Multiple times they'd forgotten my drink or "grabbed the wrong one," after which the rude delivery driver said "well it's only a dollar difference" and got angry when I told her to give me the dollar out of her tip money. The service in the store is fine, the delivery driver they've hired is absolutely not suitable for the role. Complaining because you have to walk up the stairs? Complaining that you might have to run back to the store to fix your mistake? This isn't the job for you, lady. I've been a lifelong LaRosa's fan, so imagine my disappointment when I bragged to my wife (who is from another country) how great LaRosa's is... only to have us both repeatedly disappointed. The quality has gone downhill, and having met the CEO during an unrelated job (repairing their store after a driver plowed through it) and hearing him complain about timeframes and money, I can understand why."

"Sad that the service and food have declined so much. I understand that the staff is thin, but they are also not attentive at all anymore. The pizza is always doughy and floury on the bottom. The hoagies, which I always get, have become this thin piece of meat with a huge bun and light on toppings. Very dry. It’s embarrassing actually and my wife keeps laughing at me every time I order it. Salads have also gone downhill as hard as that is to believe. Larosas would fail anywhere else on the east coast but because it’s a Cincy staple, people keep going back. But for what? This is not to single out the Milford location only, have been to 4-5 different larosas in past few months. All the same. Just has become a sad place to go…"

"I've been to this La Rosa's a couple of times, and the food has always been great!"

"Terrible service. We had ordered and had our menus taken before we had finished ordering. We had to ask for another menu and had our waiter take our menu away again before we was able to order again from the menu we had just asked for again. Then when we tried to order our waiter wouldn’t let us finish our order and walked away."

"The 4 times I’ve ordered from this store for delivery they’ve forgotten the drink(s) so highly recommend not ordering drinks if you’re ordering delivery. It’s also pretty frustrating not being able to call the store, as soon as the food was delivered we saw there were no drinks in hand and we tried to call to see if the store could intervene and check if the driver had the drinks in their car still or something but I sat on hold for a “supervisor” for 2 separate call attempts for over 40 minutes, never got through to one. They keep taking our money for drinks but never doing anything about it, but they’ll probably care with a review like this and it’ll be too late. Update: the supervisor of the store called us and said the 2 litre was left, 4 people went outside and re-checked. No 2 litre was anywhere to be found and piss poor customer service on her behalf laughing about this. I have ring camera footage showing 3 small pizza boxes and no drink were dropped off. We aren’t lying, but we will not be ordering from this store again and will be advising others to avoid."