His Workmanship - Dayton

"The Youngman were very professional and courteous, so was the scheduler (Eric). One issue/slight concern is they did not have any tools to disassemble the headboard and footer, necessary to get down to the basement. It might be good to ensure movers have some tools and also more dialogue, by phone is better to clearly identify the needs, challenges. We will have to get a more knowledgeable handyman to finish breaking down the headboard and reassemble the bed."

"Tl;Dr: I wish I had filtered to the low star reviews versus relying on the average star rating. Those negative reviews align with our experience and tell a consistent story. His Workmanship was sadly, a disappointment. Four gentlemen showed up on time and were polite. I was initially shocked by their lack of any tools, and over the first hour learned they had gloves, rakes, possibly a shovel or two, though I never saw shovels used or brought out. I had clearly detailed the work to be accomplished, with pictures sent before scheduling and assumed, based on the communication with Eric, that I would need to provide mulch and bags, which we had on hand and prepared. Given the tool situation we thought we would just roll with the punches and ask them not to do any mulching as it would take too long and frankly would be ergonomically unsafe for them to do some of what was planned without proper tools. I did attempt to contact Eric via email and phone as we were making these decisions but could not get through to him. (I get it, it was early on a Saturday.) Fair Warning: These young men did not have a basic understanding of how weeds, saplings, etc. must be handled to be truly removed. Root systems were not always removed properly and a small sapling was cut off with an ax (provided by my husband) so now we can't remove it properly without digging. This crew was not especially communicative, were not able to help us problem solve the tool situation, and there were frequent incidence of phone checking, stopping work completely to have casual conversations, trying to drown my husband's music out with their own, running over a reflector when leaving, etc. We had no expectation that these were professional landscapers, but did expect them to be diligent workers with basic knowledge of how to do the work properly. One of the major reasons I chose this company was that I thought it was a great way for young adults to make a livable wage PT. I was well aware I could have found less expensive ways to get this work done. I was happy to pay a fair wage for good labor. We ended up stopping work at the 4 hour point and asking the crew to leave because we were wasting time and money. The crew lead, Jacob, was polite throughout and seemed to understand what was happening and why. There appeared to be some question over whether Eric would want us to be charged the full 8 hours, grateful that wasn't an issue after a phone call. We are very appreciative of Jacob's professional attitude in the face of this challenge, it is not a situation anyone wants to have to handle. We hired people because we couldn't physically get the job done in a weekend and desperately needed to get ahead on what we got way too behind on. It was a big job and we expected it to be challenging and possibly not done in the 8 hours we contracted for initially. But, at $50 dollars per hour per worker, I really think you should look elsewhere for help or at least have a very clear understanding of what you may be getting for that money. I don't remember ever having left a negative review online, but feel compelled to do so in this case."

"I wish I would have read reviews on this company first. I sent a number of pictures of the scope of work as part of the initial service request. I was told by the company via email that based on the scope of work, the number of guys I booked and the amount time should be no problem. At the end of the time booked, they came to the door and said they were ready for payment. I went outside to look, and they casually explained that the work was not complete (roughly half done, weeding and mulching). I paid them and accepted that I would have to take time off work to finish this job. I came out the next day to pull obviously missed weeds in already mulched areas to find that, not only did they not finish the job, but the areas they mulched didn’t even have weeds fully removed. Just mulched over. I contacted the company to explain the situation and request partial reimbursement, and was essentially just directed to the verbiage in the confirmation email that explains work is not guaranteed to be completed in the allotted time, and said the agreed upon service had been completed and the contract was fulfilled. Based on this and what I’ve since read, you may be better off going elsewhere. Edit: Eric reached out after the fact to further understand the nature of my concerns, which was appreciated. While the quality of the work is up for debate, be sure to understand ahead of time the risk you're taking on by booking work upfront based on number of personnel and hours, as the only remaining mitigation is paying for additional hours."

"The crew from His Workmanship did a wonderful job with our large flowerbed. It became unmanageable for my husband and me. The crew showed up and got to work, knowing exactly what to do. They made the most of their time and the end result exceeded our expectations. We will be rehiring them for another project in our backyard. Communication from beginning to end was on point."

"I was excited when I initially found His Workmanship locally as I had some flower beds in desperate need of weeding and edging. I hired two workers for four hours not knowing exactly how much time it would actually take. I started with an inquiry and got a very prompt response, which I appreciated. Shortly after, I was on the schedule. The two workers arrived promptly and were very polite. I explained that I really wanted the main focus to be on two sides of the house and if they ended up having time left over within the four hours, they could move on to the other flower beds that didn’t have as many weeds. They told me they had an edger as I needed the beds edged out- the only tool I saw them use was a shovel. When the four hours were up, they had been able to work around the entire house but I was very disappointed in the quality of work for the amount I spent. Weeds were laughably overlooked, there are several areas with grass still in them, and the edging looks uneven. I completed an honest survey in order to help them with future customers, and then reached out to Eric to express my disappointment. I explained everything and asked for a response- I would really like the job to be completed or at least some of my money refunded but it’s been days and no response. It’s a little unnerving that he was quick to respond with a new work inquiry but then silence when there’s an issue. I appreciate the time the two workers spent but if this is the quality of work and customer service people are paying for…then buyer beware."