PSE Credit Union

"Any consumer should be aware that a local credit union will not have all the bells and whistles of a regional or national bank. Almost every negative review I’ve read is looking for big bank service. I used PSECU to get an auto loan on a used car. Today, it’s much harder to find good interest rates for older vehicles. I shopped around for two months and PSECU was 3%-9% lower than big banks or dealer financing. I waited to write my review until after I’ve made some payments, but so far I couldn’t be happier. Their online payment system is outdated but allows for easy payments and re-occurring payments. Statements are only by mail it seems (which is tough for me) but you can sign up for a text or email reminder which works perfectly. I had to go into a branch to get the check for my vehicle, but again, that’s typical for a small, local credit union. If you’re looking for complete online banking or never having to call, go to a big bank. But if you’re looking to save money and have patience, the team was great to work with. From receptionists, basic tellers, my loan manager and the branch manager - everyone was friendly and helpful."

"Why do I have to pay $10 Every month for you to be able to use any money that I have in my account for whatever you do with it. And why is it so difficult to make a bank to bank transfer from the credit union? I am having a difficult time trying to do that."

"I had to come into the branch to get a new debit card because I was the victim of fraud. It appeared that only one employee knows how to create a new card. That person was out of the branch at the time I showed up. I had to fill out paperwork twice because they said I have the wrong address. The paperwork didn't specify the mailing address or physical address. My ID, ss#, signature card, and accounts say I am who I am but apparently being the victim of fraud gets you no where at PSE Credit Union. Making the trip out to Parma was fun until I got to the branch. You might want to pack some snacks while you wait folks and make sure you give yourself enough time if you're busy. Nothing quick or convenient about this location."

"They messed up my car loan payment; never been late on my payment; got 30 days late because of their "internal error", and it hit my credit... this happened not once but twice already. And no one answers their phones; can't even get my statements online even though they claim they have online banking... asked for a letter of explanation; had to go back and forth 4 times to get one correct document. I don't get how these people got their jobs or got to keep their jobs when they make mistake after mistake and have no respect towards their customers, not bothering to check typos, or misspelling someone's name on serious financial documents. SMH Definitely taking my business somewhere else. Don't bother coming here because they've shown me that they don't care."