Navy Federal Credit Union

"I once had direct deposit with Navy Federal when I started receiving Social Security, Child Support found out and took my Social Security for that Month almost causing me to be evicted from my apartment and causing checks that I had wrote ( NAVY FEDERAL CHECKS ). and caused my Navy Federal account to be closed. I am an eight year Marine Corps Disabled Marine Corps Veteran Twice Honorable Discharged and I personally feel I should lose a Credit Union that I have been dealing with since Marine Corps Boot Camp. I feel it is a disgrace that the Child Support System are allowed to destroy individuals personal accounts without allowing them a second chance, it to the VA. Over thirty five years to diagnose me with PTSD which has affected me all of my life in all areas of my life. If any consideration would be given into REOPENING MY PREVIOUS ACCOUNT BASED ON NO NEGLIGENCE OF MY OWN BUT THE COUNTY OF CUYAHOGA, STATE OF OHIO."

"The absolute worst. They lock your card if you try to buy anything and say it’s “fraud protect” when it really just makes it impossible to buy anything when you bank with them. I tried to buy something off Amazon, they locked it. Called and sat on the phone for an hour, they said it was fixed. So I tried to buy tires for my car, nope! “Fraud protection” again, card locked. I go through the process again, and then try to buy something from the gas station to check. “Your card has been locked so to suspicious activity”. These were all consecutive transactions. I haven’t been able to use my card in a week. And no one has been willing to help. I just get attitude. Would give a negative rating if it was possible."

"Worst experience ever. Over the phone Navy Federal is very professional with 9/10 outstanding customer service. I do not have a branch in my state but my family was traveling so we stopped at this location to print off a loan check. The first day I was told the check was not in the system.. ok no worries, that is understandable. I came back the next day and the person who was helping to print out the check did not know how to do anything. He had to call someone else on the phone numerous times to complete the process. I had to sign the same print out 4 times due to his errors.. Having a customer service background myself I completely understand hands on experience learning but after the 2nd mistake I feel like someone else should have taken over or at least came to assist and supervise. A 15-20 minute process turned into an HOUR. I would not recommend this branch to anyone unless they have no other choice but be prepared for the people to be extremely rude like they hate their job, extremely slow, and not knowledgeable at all."

"The staff is always very friendly, but the app continuously goes down and you have no way to look into your account. Everytime my check is deposited, the app goes down and my card declines even though there is money in the account before the app goes down. Very disappointing and will be switching to another bank ASAP."

"Good luck. They can't set up auto pay like most CC companies, you can do a set amount, but you can't setup like min payment . They are hot and cold as far as limits, there are other credit unions that treat you a lot better. Just mho... Watch this, they even have some crazy verification where they decline every transaction, I check my balance, almost zero balance, but they are declining transactions because they want verification it's not fraud, huh.... click verify then try again, ok not declined this time....ahhhh"