PNC Bank

"I called a day before to get foreign currency. Incompetent employee picked up the phone and told me to go there next day to pick it up. When i went there next day, I was told I will have to order it and it will get there in a few days. However the incompetent employee did not tell me that the day before. I could have managed it elsewhere. Disappointed."

"04/12/2022 around 11:45am again at 11:52am. My husband was confused about PNCs ovwrdraft/overdraft protection he just opted into over the weekend. He called this branch today an alleged assistant manager claiming the namr Eddy". My husband gets confused with mew things especially being new to PNC banks so naturally he was asking questions. I've had PNC since post grad school amd iv never had someone as unprofessional as this "assistant manager)"! He was so upset he just hung up on my husband while he was mid sentence. He was also being discriminatory towards the fact my husband mentioned he was going to buy diapers but wanted to see how the overdraft protection would work if he did need it.. Eddy proceeded to tell how overdraft isn't for when you don't have money and can't afford things. That's not how it works...this was also after Eddy explained PNC doesn't have OVERDRAFT. Eddy was rude and I have submitted this to PNCs Corp. I have a colleague who's actually working at one of the locations oday too. How sad that people would treat a customer and member of this bank poorly for no reason. Eddys getting paid to answer the phone.. IT'S HIS JOB. God handles vengeance..not anyone else. just had to review this. It's disgusting. If anyone goes in to this PNCs location at this time of day -- steer clear of Eddy... (If that's his name lol). Hes miserable with his own issues. Leave it at home, friend."

"Horrible experience for my elderly grandmother. The one day i was unable to take my grandmother to the bank she had to experience horrible customer service from bank tellers who seemed like they didn’t want to be there. After she waited in the line for about 45 minutes she was told she cannot cash her social security check because she does not have a savings account. She had this bank for years , instead of turning her away offer to open up a savings account for her. This type of service is ridiculous , i don’t know if they were understaffed or what but it seems like they were using covid as the excuse for their service! The customer service is unacceptable at times. Treat each customer as they should be treated especially elderly customers who only come in there for one reason . To get their money and get out like everyone else , no one wants to experience the bad attitudes of a bank teller because they experienced a bad day at work ……"

"The service I have received at this branch either in person or via phone calls has been excellent. I am currently battling cancer and am not always able to leave the house due to my illness. Today, I was able to utilize mobile deposit and I just wanted to say thank you for adding this feature to your available services offered. I am single and live alone and am so happy to be able to take care of my banking without having to rely on someone else. Once again, thank you. Sincerely Rosa Nance"

"This Branch is like a DJFS Office, whats worse is you are at least treated respectfully like a human being at those places. This Branch, is a complete mockery on the banking industry. One of the “Personal Bankers,” I was sent to after requesting a manager; after waiting 9 minutes greeted me by saying “what’s going on bro?” After that interaction I knew Nicholas was not only going to not fix the situation as promised but make it worse. During the holidays no less; Friday evening people standing in line, you expect me to buy “we cannot cash your check because it exceeds $1000.” This was a PNC ISSUED CHECK. Then NICHOLAS proceeds to call my job at 5pm the Friday before Christmas to “verify employment.” After verifying funds, and account information I was then asked very unprofessionally for secondary identification which I promptly provided. After another 5-7 minutes I was called by my first name across the bank floor while facing the opposite direction. Then directed to the teller window and told they WOULD be able to cash the Payroll PNC issued and verified check. HOWEVER what was not communicated was the 2% fee for being a non customer! After wasting the time I decided to walk out and take my check elsewhere. This was extremely embarrassing I was treated like a criminal, and patronized like a fool. I get better customer service from the grocery store. I would not bank with PNC if it was the only FDIC insured bank left. I’m shocked Nicholas G was able to become a Loan Originator, and Personal Banker. Financial institutions are built on relationships. This Bank failed on each and every opportunity to handle this situation the right way. I would be ashamed of myself if this was where I worked."