Wright-Patt Credit Union

"I have an auto loan through WPCU, I write and mail checks on time, but then they just sit somewhere for weeks not getting cashed until I'm a couple days from writing and mailing another check. I'm going to go to a different company to take over the loan because of poor CS."

"I would not recommend Wright Patterson Credit Union to anybody their wait times are unreasonable, their phone system is not user friendly. Not only those issues, but for the elderly population, dealing with them is a nightmare. We have been trying for at least 3 weeks now to access an account that our parent has there in order to pay her bills... all the legal documents have been submitted and I gave them my drivers license FOUR times to prove that I am who I am and legally allowed to transact for an elderly parent. The final straw was when they informed us that the letter from her physician wasn't properly dated to match the notary date!!! What physician office dictates a letter, has the doctor sign it and then has it notarized all in the same day?? In effect, their legal department has called the physician, the two witnesses, and the notary liars. We'll be moving all of our assets as soon as possible. May be we should accuse them of slander and malicious with holding of personal assets!!! No stars for this bank- and by the way, this post would not go through unless I at least clicked on one star. That's no lie either!"

"The worst bank ever! Nice hold music for all the time you will spend on hold! Plus multiple phone calls you will make fixing your accounts from payments you make. Learn their number now. They will lie to you and they will cheat you out of your money. I would give negative stars if I could."

"I was at the window at 6pm, and they had already shut down their machines. It’s bad enough they shortened hours, but the gentleman claimed everything was already closed down at 5:59. Both reps refused to cash my check. I’ve been a member for 11 years and that was the worst customer service I’ve ever received. I had been considering changing banks and financing future large purchases elsewhere. THAT just sealed the deal. I’ll be closing my account very soon."

"We absolutely love banking with Wright Patt Credit Union. They are friendly and make you feel like you're a part of the "family." Our loan officer was a little slow getting back to us but everyone else was great and did everything they could to make all transactions and applications as smooth as possible. Their round up program is awesome."