First Financial Bank & ATM 635 South Market Street, Troy, OH 45373

"Never a manager… never answer their phone… close early Fridays used to be 6p now 5p… Commercial department non-existing… No one answers or returns messages.."

"I called four days before I left to let them know that I would be travelling out of the country so they would set the dates so I would be able to use my debt card. When I went to try to use my debt cards that both were declined. It took me four international calls to get their mistake correct."

"They are actively practicing reordering charges to charge overdraft fees - literally didn’t know there were banks still doing this. They never connected my business account with my checking account, they initially set them up incorrectly, and never got a debit card for my business account. Half the time when I called it took 30 mins to get to a representative and sometimes they couldn’t find my account. Slow check processing. Slow closing out of accounts - charges still pending - that’s a you thing First Financial not the companies making the charges. Took 2.5hrs to set up 2 accounts. Access to money is slow. I came from Chase, so I now know my standards were too high. This bank in my opinion isn’t the best choice for small businesses. Called to see if they sell checks by the sheet as Chase did when you forgot to buy checks or were in between. Nope they don’t do that either even though they have a sheet of checks they give for people that open new accounts. Just an overall bad experience so I am headed back to Chase."

"I love when calling Main Source, they immediately begin with great customer service even by the recording. They want to get u to the right person soonest! I've banked with Main Source concerning Mortgages for 30 years. Never experienced the first problem!!! Outstanding personnel who recognize their job is to HELP me. They go above and beyond what is expected!"