Bruder Inc

"Clean and well put together store. The store is very organized and the employees are nice and respectable."

"The sign that they have up on their front doors is obviously worded in a way to suggest that anyone who decides to wear a mask must be unvaccinated. Very ignorant take on the current state of things and not very welcoming to people who would still like to wear a mask for their OWN reasons. In all this time, this is the first place I've come across that seemingly has such closed-minded signage/POV. Not to mention I felt that I was being rushed out the store from the point that I entered. I appreciated that I was helped quickly but as time went on it started to seem more like the guy just wanted me gone. He eventually gave me a brochure and stood around until I decided to leave. If it were an issue of the time and they were closing soon, he could have just gave a reminder and let me figure things out from there after he gave me the necessary information. I had also asked about seeing the brick yard and he told me that it was messy as if he knew that would be a factor in my wanting to see it or not. He did however give me a business card and told me pricing but I would have liked to have just comfortably walked around at my own pace and not felt restricted from certain areas or limited on how long I could browse. I had also took a minute and sat in my car for a bit after leaving because I had to set up the GPS and I saw the guy escorting another customer to the brick yard.... So yeh the signage pretty much set the tone for me before I even got inside and all things that followed. It made all of this seem like I was being treated like I was diseased and might scare away customers. There are many people still walking around in grocery stores and other businesses with their masks on. I doubt you'll lose business if a masked person enters your establishment. You wont have to worry about me again and I'll make sure to let other mask wearers know not to bother with your business either."

"Insane selection compared to any big box store. Plus many types and colors of mortar / cement. Did I mention any kind of brick, block, or stone you like imagine? Oh, and great prices! Don't have to be a contractor to shop. So glad I found this place!"

"hands down, best customer service! Michael Bruder and his staff are the most helpful, knowledgeable and considerate people I’ve had the pleasure of doing business with. As a masonry contractor I choose to send all of my customers there to see the products offered in their showroom and try to give Bruder all my business because they deserve it for their dedication to the the people they do business with."

"When we walked in we thought we made a wrong turn and ended up at Grafton Prison, the counter has bullet proof glass. We were looking to buy some hand tools, which anyone who does masonry work knows need to be examined for personal preference....but they are also on lock down behind glass. When we made our purchase and went to retrieve our materials we sat there for 20 minutes waiting to be taken care of as several employees drove by on tow motors and walked by. Finally upon seeing I wasn't going to be waited on I snapped walked into their break room and finally got waited on a half hour later.....NO CUSTOMER SERVICE!!!!WHAT A JOKE!!!"